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Sam Darland
New Participant
October 24, 2017
Answered

Photoshop & Illustrator Won't Uninstall!

  • October 24, 2017
  • 2 replies
  • 13979 views

I recently noticed that both Adobe Illustrator and Photoshop wouldn't open. I'd click on them, they'd show up on my task manager, and then completely disappear without opening. I've tried uninstalling but every single time I keep getting the "Uninstall Failed" error. I've gone to hell and back just trying to figure out whats going on. I've done all the things it recommends (rebooting, exiting all applications, antiviruses, firewall softwares, etc...) and I keep getting this message and It's really making me mad. I've even tried uninstalling in safe mode, which didn't work. I tried with Revo Uninstaller, and it still shows up in my list of installed programs, and running it with admin privelages and its not working. Please help!

Thanks

-Sam

    This topic has been closed for replies.
    Correct answer Sam Darland

    Thanks, but I managed to fix the problem by reinstalling both applications, then uninstalling them from programs and applications in windows 10. Thanks anyway

    2 replies

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    October 25, 2017

    Hi Sam Richards,

    In addition to steps suggested by Bill, you may also try to Use the Creative Cloud Cleaner Tool to solve installation problems

    Regards,

    Srishti

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    Sam DarlandAuthorCorrect answer
    New Participant
    October 26, 2017

    Thanks, but I managed to fix the problem by reinstalling both applications, then uninstalling them from programs and applications in windows 10. Thanks anyway

    Bill Silbert
    Bill Silbert
    Community Expert
    October 25, 2017

    There are two Uninstaller apps provided by Adobe. One is in the application folder and the other is in the Creative Cloud Desktop app (see screen shot):

    The one that is provided with the Desktop app is the one that is currently recommended. It is accessed through the pull-down menu to the right of the app that you want to uninstall. If you've been using the other Uninstaller then I would recommend using this one.

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    Sam DarlandAuthor
    New Participant
    October 25, 2017

    I downloaded it outside of adobe creative cloud and it didn't show up on the list of installed apps. Also my PS and AI are like 2-3 years outdated so...

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