Inspiring

Question

Pink Screen is Back

Forum|Forum|4 years ago
November 9, 2021
7 replies
14625 views

With the last two quick updates to illustrator on the Mac (the second 26.0.0 and the latest, 26.0.1) I'm getting the flash of pink on the screen again upon opening files on a Mac mini M1 (16 GB).

Performance

T

troyjack

Inspiring

This has begun happening since I moved to an Apple M1 Max with Sequoia 15.5 and freshly installed Illustrator 29.5.1. Never happened on my previous Intel iMac.

It appears behind the Missing Fonts dialog when opening a file AND only when there is already another Ai file open in Illustrator. As soon as I close the dialog, the pink/magenta goes away.

- Apple M1 Max 2022

- Sequoia 15.5 (fresh install)

- Illustrator 29.5.1.

- New LG Ultrafine monitor

- Single monitor only, not related to dual or multiple monitors

- I've tried Safe Boot, trash Ai prefs, reinstalled Ai

- Adobe Fonts disabled

K

Kat_Ma

Participant

I get the flashing pink screen in Illustrator when I drag and drop the files into the program.
Just for the brief second when the program is opening the file.
I am running version 27.0.1 and this just started happening today. Any fix on this?

A

Anubhav M

Community Manager

Hello @Kat_Ma, @jeffhalmos,

Sorry to hear about this experience. We are unable to replicate this on our end. Would you mind upvoting this UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44707594-pink-screen-and-residual-image-artifacts) and adding your comments there? Doing this will help us prioritize this feature request, and you will keep getting all the related updates.

Also, would it be possible for you to have a debug session with us?
If yes, please send me your Adobe ID, Country & Timezone, phone number with country code, and preferred date and time between Mon-Fri over a private message.
To send a private message, click my profile picture and use the ” Send a message” button.

Looking forward to your response.

Thanks,

Anubhav

K

Krzysztof27646000qigm

Participant

Thanks for sharing the details @jeffhalmos @andidenney @Fridoux. I have forwarded it to the product team to further investigation. I will reach out to you if we need further details.

We appreciate your time & patience.

Thanks,

Anshul Saini

Hello,

Macbook Pro

Apple M1 Pro, 32 GB RAM

Ventura 13.2.1

IMG_5361-MOV.zip

J

johnp13501458

Participant

My InDesign, Photoshop, Illustrator projects all turn to pink when switching between screens. Luckily it goes away easily enough by scrolling or zooming but I'm seriously considering alternatives to Adobe at this point as there are so many bugs and it's costing me time/money. If they don't optimize their software soon for the M1, I will be using other software.

MBP. M1 Pro Chip. macOS Monterey V 12.2

Adobe CC 2022.

Anshul_Saini

Community Manager

Hi @johnp13501458,

We are sorry to hear about your experience. We are unable to replicate the issue at our end. If you are able to replicate the issue, please let us know. I will arrange a callback with our technical team to check this issue on your Mac machine.

I will be looking forward to your response.

Regards,

Anshul Saini

andidenney

Participant

Hi! I just receieved my Mac Studio (M1 Ultra Chip, 128 GB memory) & Studio Monitor, running Montery 12.3.1 and latest Adobe CC.

I too am getting the magenta screen. See attached photo. All I did was open my file from yesterday.

J

jeffhalmosAuthor

Inspiring

I was seeing the pink flash yesterday when opening InDesign files, so now it just appears to me that Adobe CC, both 2021 and 2022 are just not optimized well enough for the M1 chip yet. It's clearly the issue with disappearing text in InDesign because apparently it doesn't happen on M1 Max machines.

Met1

Legend

Does it affect performance?

If not, this is a feature, not a bug!

J

jeffhalmosAuthor

Inspiring

Aren't you funny. Are you an Adobe programmer?

Met1

Legend

End user.

People who could actually do something about all the problems everyone is having don't hang out here.

It would dent their ego to know so much is wrong.

Anshul_Saini

Community Manager

Hi there,

Sorry about the trouble you are facing. I would request you to please share a few more details like:

Does this happen while working on a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
Does this happen while performing a particular action in the app?
Are there any recent changes made to your system? For example, any antivirus, any apps, plugins, or web extensions installed recently.
Please check if turning off "GPU Performance" from Illustrator Preferences (cmd+k) > Performance > uncheck GPU Performance helps to resolve the issue?
Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

I'll be looking forward to your response.

Regards,

Anshul Saini

J

jeffhalmosAuthor

Inspiring

I can't make it happen today, but on the day I posted it, and random days before any document I opened caused it to happen. The screen would flash pink/magenta just before the file loaded.

No recent changes to system or Adobe apps, other than Illustrator being updated. It's 26.0.1 that it happened with, as well as 26.0 when it got updated from the initial 2022 version to another 26.0 version (not sure if that was a Creative Cloud glitch or what).

Next time it happens I'll try the GPU thing.