Plugin issues detected. AixFileFOrmat.aip

[Annie Kitchen]

Running latest version of Illustrator 26.3.1. When I press OK the app launches fine. But after deleting preferences, uninstalling, and reinstalling, I'm still getting this error message as well as other members of my company's creative team. I cannot find any solution that works.

System:

Microsoft Windows 10 Enterprise

32GB memory

1TB hard drive

Intel Core i7-10850H CPU @ 2.70GHz, 2712 Mhz, 6 Cores, 12 Logical Processors

[Anubhav Majumder]

Hello @Annie Kitchen,

Sorry to hear about this experience. Can you see the AixFileFormat.aip file if you navigate to here?

C:\Program Files\Adobe\Adobe Illustrator 2021\Plug-ins\Illustrator Formats

Are you using the ArcGIS Maps for Adobe Creative Cloud? If yes, kindly uninstall and re-install the software from here: https://doc.arcgis.com/en/maps-for-adobecc/latest/install/install.htm

Kindly update this thread if the issue persists or if you need further assistance.

Thanks,

Anubhav

[Totoro Hugs]

Hi I'm having this exact problem. I've reinstalled everything several times (both Illustrator and ArcGIS Maps for Adobe Creative Cloud).

The AIP file in question is on my system but the installer places it here:
C:\Program Files\Adobe\Adobe Illustrator 2022\Plug-ins\ArcGIS Maps

Illustrator launches gives the same warning as the person above got. The Extension seems to function but I'm unable to open an AIX file which is all I want to do.

Mark

[Dead Taco]

Same problem here on all systems with the ArcGIS for Creative Cloud plugin installed.  Illustrator is unable to use the AIX file format and tosses the error on startup.  This all started happening after the last Illustrator update, and it's affecting everyone in our company.

Uninstalling/Reinstalling/Updating the plugin doesn't make any difference.

[Anubhav Majumder]

Hello @Totoro Hugs @Annie Kitchen @Dead Taco,

Kindly try reverting back to Illustrator version 26.0 from the Creative Cloud Desktop app and check if it helps.

If not kindly reach out to the plug-in manufacturer for assistance.

Looking forward to your response.

Regards.

[Xingdong - Esri · Accepted solution]

Thank you @Anubhav Majumder for helping out.

Hello @Totoro Hugs @Annie Kitchen @Dead Taco, Sorry for the inconvenience. The ArcGIS Maps for Adobe team at Esri is working on a solution to address the plug-in's compatibility issue with the latest Illustrator v26.3.1. Please refer to the post https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-blog/illustrator-26-3-1-compatibi... for detail and workaround.

Xingdong

ArcGIS Maps for Adobe

[maheshthambe123]

Hello @Xingdong - Esri,

I am a plugin developer and I'm facing the same compatibility issue starting v26.3.1 in my plugin.

Would you know what exactly was the issue and how did you fix it in your plugin? Do I need to recompile my plugin with the latest SDK and that should take care of this issue?

Best Regards,

MT

[Xingdong - Esri]

Hello @maheshthambe123 

The issue is related to the update of the underlying SDK document suite version that comes with Illustrator 26.3.1. Recompiling your plugin with the latest SDK 2022 should solve the problem.

[maheshthambe123]

Hello @Xingdong - Esri,

Recompiling the plugin with latest 2022 SDK fixes the issue for me. Thanks !

[Sarah Bell Map]

Revert to Illustrator 2021 or 26.0. This will fix it. The ArcGIS Maps for Adobe update to be compatible with 26.1 will be released soon.

[Xingdong - Esri · Accepted solution]

 @Totoro Hugs @Annie Kitchen @Dead Taco @Sarah Bell Map A new update (v3.1.1) of ArcGIS Maps for Adobe Creative Cloud with a fix to the Illustrator 26.3.1 compatibility issue is now available. Please find more detail here 

[Xingdong - Esri · Accepted solution]

Sorry for the broken link in the post above. The correct link to the announcement is here https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-blog/maps-for-adobe-v3-1-1-update...

[Totoro Hugs]

Thanks for the help!

Mark

[Nor_MH]

Great! It's resolved the issue.