PNG Problems: Illustrator 2018

[M_G6]

After installing Illustrator 2018 yesterday, I can no longer export a vector file as a high resolution PNG file! And any attempt to increase the PPI in the dialog Export box has no effect on the final product, no matter how high a number I enter into the box. What happened here? I tried a TIFF export, and that looks good. It only seems to happen when I try to export my vector art as a PNG (transparent background). Any suggestions? Or is this a glitch?

[joe_fraher]

Ashutosh, your script worked perfectly. You deserve a medal! Thank you so much!

[adobe-barb]

This worked for me. I knew it had to be something with the new version of CC. Took awhile to find this post (from another post I tried saving as SVG file but that format doesn't work for everything). Thought I was going batty!

Thanks for the script and instructions (specific instructions always help, especially if it isn't something we do often).

[BMAXBK]

This worked for me as well!

[Dame_Sophie]

This script from worked for me perfectly, thank you.

[Victor Duron]

dssv12 about the intall the scripts follow the step from AshutosChaturvedi you need only load from your folder where you have them, using the Other Script.. option if you want see them in that window of scripts you need drop your script files in the folder in the next adress I use a Mac and is in the folder Applications/Adobe Illustartor CC 2018/presets/en_US/Scripts  and you need restart Illustrator to see the changes

For the png you can try these step 

First use the script from AshutosChaturvedi is recommen it if doesn't work for you try re-intalling again but uncheck the option where ask if want the old preferences this last work for me and the bug of the change the ppi every time was resolved the last resolution keep save for the next export time.

If you don't want stop your production for this issues I suggest you return to your last old version where everything was fine use the adobe creative cloud manager is easy return to that old version I did yesterday because this bug stop my production but for a couple minutes.

Hope help the info.

[dssv12]

Thanks for responding. I have a question:

https://forums.adobe.com/people/Victor+Duron  wrote

If you don't want stop your production for this issues I suggest you return to your last old version where everything was fine use the adobe creative cloud manager is easy return to that old version I did yesterday because this bug stop my production but for a couple minutes.

Hope help the info.

How do I go back to a previous version? I was able to get it to work with AshutoshChaturvedi's suggestion of using the script, but for future reference, I would LOVE to know how to do this. Thanks!

Re: PNG Problems: Illustrator 2018

[Victor Duron]

Like you have intalled the new 2018 version you will see it like this, go to your Adobe Creative Cloud icon and choose Apps you will se your installed apps so in the right button from your app Illustrator in this case give click in the right black arrow after open and choose other versions when you select that a new window will appear showing your old version just select the version that you want install or return is the same.

[pamelam74]

one thing that might help - I never knew how to run a script either. When I opened the file following the instructions above, nothing seemed to happen. I did it again. No indication at all. I then quit out of Illustrator and everything was fine. I assume then that the script ran in the background while my expectation had been that I'd see the script executing.

Key is restarting Illustrator after completing the script. At least, that did it for me.

[chrisb58358179]

Thank you. This was helpful.

For anyone else seeing this, there is no indication that the script has run. You just ctrl/cmd+F12 and select the file. Verify that the PNG output is the resolution you want, and you're all set.

[creativedistillery]

I noticed I was trying to save png's at 150ppi and they kept coming out at 72ppi. Found this thread and downloaded the script file, worked perfect. Thank you for the workaround!

[darrellhaemer]

I'm so glad I found this thread. I was about to lose my sh!#. Preference reset and reinstall worked perfectly.

[Srishti Bali]

Hi All,

Please follow the steps mentioned in the below-mentioned link.

Error exporting as PNG

Hope this helps!

Regards

Srishti

[wonderful_Glow0D4C]

My problem is, that I have 32x32px artboards in illustrator, and I need to export them to png in 96ppi and that they remain as 32x32pixels. What happens with Export for screens now, is that when I export and select 96ppi, the png´s end up being 42x42. How come is that? They are (96ppi, so my problem is not that it would only do 72ppi).

They really must maintain the pixel size to fit perfectly and be pixel sharp in the windows software.

This was working fine at least some month ago, what has happened and what can be done to fix it?

[BeefyCanuck]

Here's a thing, how about Adobe emailing everyone about problems and how to fix, instead of us running the gauntlet trying to find a fix for problems that shouldn't be there in the first place? Just a thought. And this whole changing file extension names to make the script work is ridiculous. This almost caused a row because I was adamant that I was saving 300ppi. Day could be going better, thanks a bunch.

[lvkesimmons]

Just ran into the same problem and found an easier solution than dealing with resetting preferences or installing scripts. Use the Asset Export tool. You can set multiple scales to export at, but doesn't let you control the PPI. I've found that 4x was 288PPI and 5x was 360PPI.

Cheers

[creatiate]

Just curious - is there anywhere within Adobe that I can keep an eye out for an update that will fix this issue through Adobe itself?

I haven't been able to figure out the method suggested to fix the issue, so I'm working in the older version of Illustrator until I see a fix!

Fortunately I didn't update on my main work/design computer yet, but I want to know where I can find out when the issue has been resolved BEFORE updating there.

Thanks for any help!
Sarah P

[Monika Gause]

creatiate  schrieb

Just curious - is there anywhere within Adobe that I can keep an eye out for an update that will fix this issue through Adobe itself?

I haven't been able to figure out the method suggested to fix the issue, so I'm working in the older version of Illustrator until I see a fix!

Fortunately I didn't update on my main work/design computer yet, but I want to know where I can find out when the issue has been resolved BEFORE updating there.

Thanks for any help!
Sarah P

You just have to follow the steps mentioned in Error exporting as PNG

That fixed the issue for everyone else.

[creatiate]

I understand there is a workaround; I’m asking if there is somewhere I can check where Adobe updates the progress to find out when adobe pushes through an update through CC that solves the issue.

I am absolutely not going to update my main work computer at the risk that the workaround does not fix the issue on that system; that would paralyze my business at peak season.

Just wanted to see if anyone knew of a place where adobe publishes details on each of their updates (somewhat like when you update an app on the iPhone and it tells you which version it is and what the new update fixes/changes). Thank you in advance!

[Monika Gause]

The issue comes up when you migrate your old preferences. You need to delete the existing preferences, but since that is a hassle: run the script, as the script fixes only one preferences setting.

No other action needed, so don't expect an update to happen for this.

[wonderful_Glow0D4C]

It does not fix the issue of export for screens altering the size of the exported image. The resolution is 96ppi, but the image (icon) that is originally 32 pixels and designed to be pixel perfect at 32x32, becomes 42x42 pixels after exporting at 96ppi, and that makes is blurry and usable for the purpose.

[Ton Frederiks]

If you want to keep it at 32 X 32 just export it at 72 ppi.

Pixelsize is the only thing that counts for web and mobile.

[wonderful_Glow0D4C]

But it is not for web and mobile, it is for windows desktop application. So resolution does count.

I've been trying to look if there is a way to change the default png export to use 96 ppi, but I have not found any setting for that.

[Ton Frederiks]

If you really need that resolution setting, change it in Photoshop without resampling to keep the same number of pixels.

[AshutoshChaturvedi · Accepted solution]

Please update to version 22.0.1 to get the fix for this issue.

Thank You.

Warm Regards,

Ashutosh Chaturvedi  | Sr. Quality Engineering Manager – Illustrator

[okcarver]

Also have updated to 22.0.1 and quality PNG exports are still unsuccessful, at any ppi.

I never had any luck running the script (I also tried several name variations, as recommended in several comments).

I have manually cleared preferences and reinstalled.

Since this problem has eaten up so much of my work time I reinstalled Ai 2017 and now even that version won't export work correctly.