.png to .svg issue

[Michele5C12]

When I try to convert a .png logo to a .svg with a transparent background, the logo looks black.  It's in RGB color space. 

I don't understand what is happening.  I turned off the layer that had a white surround.

Thanks for your help!

[Monika Gause]

Exactly what are you doing when "converting" it?

Which application are you using to view the SVG file?

[Michele5C12]

I am using Videoscribe to work on a business explainer video.  It only takes SVG files to "pencil" in the image.

If I use "create outlines"  it makes the image go weird as it loses all the color and shapes...so I don't do that...

First, I turn off the layer...Then...

Then, I do this....

Is there something I need to do in the second screen?

Thanks for your help!

[Monika Gause]

Please show the PNG and then also what you expect to get as a result.

[Michele5C12]

I really can't do that because it's a company's logo.

[Kat Gilbert · Accepted solution]

check out this tutorial:

https://www.youtube.com/watch?v=Ih0lhVLseu4

[Michele5C12]

Thanks!