Problem with Adobe Illustrator 2022 not saving files in ai format

[jinheek68951614]

I have had the saivng problem since I upgraded to 2022.

suddenly I have the saving problem, so then I have tried uninstalling and reinstalling, but it's still not working. I think I cannot save files in only .ai formant.

the error box says "Illustrator tried, but could not save the file "file name .ai". Click "Learn More" to try alternate options for saving your file."

This happens with all files when I try to save in .ai format either files are included fonts or any illustration. 

Please help me with that I use Adobe Illustrator for my business I need to use this ASAP. 

[Amy245290545d84]

Uninstalling and reinstalling worked! Thank you

[Alisa Värikäs]

Hello! I started having the same issue from yesterday (20.12.2022) and the solution suggested here didn't work. I'm in a hurry to do some urgent work.. Gonna try to instal previous version if it starts working again but if not - any advice? Any fileformat i try to save isnt working, the save button isnt available and cant change folders.

Im using MacBook Pro (14-inch, 2021) with macOS Monterey 12.3 (Apple M1 Pro) and Illustration version 27.1.1.

[Monika Gause]

Hello! I started having the same issue from yesterday (20.12.2022) and the solution suggested here didn't work. I'm in a hurry to do some urgent work.. Gonna try to instal previous version if it starts working again but if not - any advice? Any fileformat i try to save isnt working, the save button isnt available and cant change folders.

Im using MacBook Pro (14-inch, 2021) with macOS Monterey 12.3 (Apple M1 Pro) and Illustration version 27.1.1.

By @Alisa Värikäs

Please tell us exactly what you tried.

Nobody wants to read through the complete thread.

And also you might have missed a thing.

[Anshul_Saini]

Hi @Alisa Värikäs,

Thanks for reaching out and trying out the suggestions. Would you mind updating macOS to v12.6.2? This issue was reported in the earlier version of macOS Monterey and got fixed later.

Also, you can try resizing/stretching the save dialog box and see if that helps.

Let us know how it goes.

Thanks,

Anshul Saini

[Alisa Värikäs · Accepted solution]

Sorry for the late respond and missing information on my previous message, hope your holidays went well!

I tried the "file handling" and reinstalling if i remember correctly. But now after updating my computer (macOS Ventura 13.1.) and it seems the problem got solved - I'm able to save files now 🙂

Thank you for your advice!

[Anshul_Saini]

Glad to hear that, @Alisa Värikäs. Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

Thanks,

Anshul Saini

[jonr52185428]

Hi, I have the same problem with adobe Illustrator and Photoshop files not saving to my computer.
I'm using Ventua 13.0.1 with Photoshop v23 and illustrator v26.

I can't update as I need these versions for work and I have turned OFF  Preferences > File Handling > Save in Background and it's still not working.

[Monika Gause]

Does Illustrator have full disk access? Do you have full writing privileges in your user account?

There are some folders that Illustrator won't be able to directly write to at all. So where are you trying to save?

[Anshul_Saini]

Hi @jonr52185428,

I understand that you're encountering an issue with Adobe Illustrator and Photoshop files not saving to your computer. In addition to Monika's suggestion, I recommend updating your macOS to the latest version, Ventura 13.4. Additionally, updating Illustrator to version 26.5.X and Photoshop to version 23.5.X is highly recommended.

After updating your operating system and Adobe software, please attempt to save the files again and let us know if the issue persists. If you encounter any further difficulties, don't hesitate to reach out to us for further assistance. We're here to help you ensure a smooth workflow.

Thank you for your understanding and cooperation. We look forward to hearing about your progress.

Best,

Anshul Saini