Problem with Adobe Illustrator 2022 not saving files in ai format

[jinheek68951614]

I have had the saivng problem since I upgraded to 2022.

suddenly I have the saving problem, so then I have tried uninstalling and reinstalling, but it's still not working. I think I cannot save files in only .ai formant.

the error box says "Illustrator tried, but could not save the file "file name .ai". Click "Learn More" to try alternate options for saving your file."

This happens with all files when I try to save in .ai format either files are included fonts or any illustration. 

Please help me with that I use Adobe Illustrator for my business I need to use this ASAP. 

[Aditiya32256487s5jk]

no, it's not working in my macbook, please help me.

[Srishti Bali]

Hi @Aditiya32256487s5jk

I'm sorry to hear you're having issues with Illustrator. Could you please provide a few more details?

• What exactly is happening? Are you unable to launch the app, or are you encountering errors while using it?
• When did this issue start? Did it begin after a recent update?
• What are your operating system and Illustrator versions?

We're here to help — we just need a bit more information.

Regards,

Srishti

[Chucho62]

I am on MacBook Pro running MacOS Monterey 12.1. 

Every time I try to create a new file and save it, even with just a simple line of text in the document, I get the following message and it will not save the file:

I have clicked on the "Learn More" and followed all those recommendations to no avail. I have plenty of hard drive space and memory. What is the problem? How do I fix this?

[Ton Frederiks]

Try to turn OFF Preferences > File Handling > Save in Background.

You are not the only one.

[cattydw]

"Illustrator tried, but could not save the file "Untitiled-1.ai". Click "Learn More" to try... blah blah blah." This happens even on new blank documents. WHY!?

When I turn off Save in Background, the document will save. Here's the question, why can I no longer have my documents save in the background?

[amandah36471843]

Everytime I 'save as' in illustrator I get this message "Illustrator tried but could not save the files" - I am rubbish at trying to sort this knid of thing out, please can someone help. I am running Mac OS Catalina 10.15.7 and my illustrator update are all recent.

I have treid unchecking  the pdf  compatible files box and this lets me save but it also means my thumbnalis are not visable, it just shows a load of text?

PLEASE can somepne help this is really frustrating 

[gianvitulano]

Hi,

where are you trying to save your files?

[Ton Frederiks]

Try to turn OFF  Preferences > File Handling > Save in Background.

[amandah36471843]

OH MY GOODENSS this has worked! So simple thank you so much!

[Belebron]

Yay! this worked for me as welll! 

[Paul Nathan23190898jisz]

Thanks so much- this was driving me bonkers! Issue started out of nowhere after weeks of saving with no issues. 

This fix should be in their "reslove this issue" pop up page!

[milena222222222]

Thank you, i just had the same issue and unchecking "save in background" solved it.

It's amazing that this bug hasn't been fixed since 2019 ...

[blue heeler]

This one just worked for me, THANK YOU!

[chrisheward987]

Thank you so much, worked for me too

[saru850]

this worked! problem solved thank you!!!

[martyregan]

Thank you for a simple solution to a vexxing problem.

[Anshul_Saini]

Hi All,

We are sorry for the trouble. The product team is aware of the issue, and they are currently working on a fix. I would request you to please be patient & stay tuned for updates. In the meantime, please use the workaround suggested by @Ton Frederiks. I hope it helps!

Regards,

Anshul Saini

[cattydw]

Maybe Adobe should send an email out to everyone who pays the exorbitant fee to use the programs and let them know why they are losing their minds trying to save Illustrator files. You have everyone's email addresses. Let them know. I wasted at least an hour trying to figure out what in the hell the workaround could be.

AND why do I have to keep signing into my account?????? AND verifying my account?????

[yeoB838]

I have this same problem, I can't even save a new empty file.

"illustrator tried but could not save the file."

im on Monterey 12.3 and Illustrator 26.1, extremely frustrating.

any solutions yet?

[Ton Frederiks]

Seems like another problem, you could try to turn OFF Preferences > File Handling > Save in Background.

[yeoB838]

that works for me! thank you thats amazing. i’ve been frustrated for hours.
other solutions didn’t work for me. --








Ashley Yeo

Artist
@ykashley

[Ton Frederiks]

Good to hear that helped.

[prive23841456j9ip]

I get the same problem too. I am most crazy for that, asking many technician for help but no one can so finally I am failed for my graphic design class because of this problem. I am taking graphic design certificate regard to the requirement of my company work. 

I hope Abobe will solve it soon. 

[Anshul_Saini · Accepted solution]

Hi All, 

We are sorry for the trouble. This issue has been fixed in the latest Illustrator update, v26.2.1, released yesterday. I would request you to turn on the File handling setting after updating Illustrator and let us know how it goes.

Regards,

Anshul Saini

[Sarah24027337v0u8]

nope. this is still not working. cannot save anything to my computer desktop or anywhere else on the computer. Monterey 12.3

Illustrator 26.2.1

M1 laptop

help.