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Problem with Adobe Illustrator 2022 not saving files in ai format

Forum|Forum|3 years ago
February 5, 2022
14 replies
57524 views

I have had the saivng problem since I upgraded to 2022.

suddenly I have the saving problem, so then I have tried uninstalling and reinstalling, but it's still not working. I think I cannot save files in only .ai formant.

the error box says "Illustrator tried, but could not save the file "file name .ai". Click "Learn More" to try alternate options for saving your file."

This happens with all files when I try to save in .ai format either files are included fonts or any illustration.

Please help me with that I use Adobe Illustrator for my business I need to use this ASAP.

Correct answer Alisa Värikäs

Sorry for the late respond and missing information on my previous message, hope your holidays went well!

I tried the "file handling" and reinstalling if i remember correctly. But now after updating my computer (macOS Ventura 13.1.) and it seems the problem got solved - I'm able to save files now 🙂

Thank you for your advice!

J

jonr52185428

New Participant

Hi, I have the same problem with adobe Illustrator and Photoshop files not saving to my computer.
I'm using Ventua 13.0.1 with Photoshop v23 and illustrator v26.

I can't update as I need these versions for work and I have turned OFF Preferences > File Handling > Save in Background and it's still not working.

Monika Gause

Community Expert

Does Illustrator have full disk access? Do you have full writing privileges in your user account?

There are some folders that Illustrator won't be able to directly write to at all. So where are you trying to save?

Anshul_Saini

Community Manager

Hi @jonr52185428,

I understand that you're encountering an issue with Adobe Illustrator and Photoshop files not saving to your computer. In addition to Monika's suggestion, I recommend updating your macOS to the latest version, Ventura 13.4. Additionally, updating Illustrator to version 26.5.X and Photoshop to version 23.5.X is highly recommended.

After updating your operating system and Adobe software, please attempt to save the files again and let us know if the issue persists. If you encounter any further difficulties, don't hesitate to reach out to us for further assistance. We're here to help you ensure a smooth workflow.

Thank you for your understanding and cooperation. We look forward to hearing about your progress.

Best,

Anshul Saini

A

Alisa Värikäs

New Participant

Hello! I started having the same issue from yesterday (20.12.2022) and the solution suggested here didn't work. I'm in a hurry to do some urgent work.. Gonna try to instal previous version if it starts working again but if not - any advice? Any fileformat i try to save isnt working, the save button isnt available and cant change folders.

Im using MacBook Pro (14-inch, 2021) with macOS Monterey 12.3 (Apple M1 Pro) and Illustration version 27.1.1.

Anshul_Saini

Community Manager

Hi @Alisa Värikäs,

Thanks for reaching out and trying out the suggestions. Would you mind updating macOS to v12.6.2? This issue was reported in the earlier version of macOS Monterey and got fixed later.

Also, you can try resizing/stretching the save dialog box and see if that helps.

Let us know how it goes.

Thanks,

Anshul Saini

A

Alisa VärikäsCorrect answer

New Participant

Sorry for the late respond and missing information on my previous message, hope your holidays went well!

I tried the "file handling" and reinstalling if i remember correctly. But now after updating my computer (macOS Ventura 13.1.) and it seems the problem got solved - I'm able to save files now 🙂

Thank you for your advice!

A

Amy245290545d84

New Participant

I tried this: Try to turn OFF Preferences > File Handling > Save in Background. BUT I still can't save AI files in illustrator. I can save EPS and PDF files. AI files saved fine last week but not this week. My programs and opperating system is up to date. Please help!

Monika Gause

Community Expert

I tried this: Try to turn OFF Preferences > File Handling > Save in Background. BUT I still can't save AI files in illustrator. I can save EPS and PDF files. AI files saved fine last week but not this week. My programs and opperating system is up to date. Please help!

By @Amy245290545d84

Did you read the complete thread and tried everything that has been mentioned?

Which version and system is it?

Where are you saving files?

What happens instead of saving the file? Is there a warning?

A

Amy245290545d84

New Participant

Hello, I have not tried uninstalling and reinstalling yet, but I will this weekend. I am running macOS Monterey Version 12.5.1, and I’m using Illustrator 2022. I am trying to save the files to my desktop. There is no warning. After I try to save the AI file, Illustrator does not respond and it locks up. Every key command afterwards just gives me keyboard sounds. I have to force quit to get Illustrator to work again.

Anshul_Saini

Community Manager

Hi All,

We are sorry for the trouble. This issue has been fixed in the latest Illustrator update, v26.2.1, released yesterday. I would request you to turn on the File handling setting after updating Illustrator and let us know how it goes.

Regards,

Anshul Saini

S

Sarah24027337v0u8

New Participant

nope. this is still not working. cannot save anything to my computer desktop or anywhere else on the computer. Monterey 12.3

Illustrator 26.2.1

M1 laptop

help.

Anshul_Saini

Community Manager

Hi @Sarah24027337v0u8,

I am sorry to hear this. I Would request you to please share a few details like:

Are you getting any errors or the save dialog box is not appearing, or the save button is not clickable?
Please check if updating to macOS v12.3.1 helps or not?
Please share a screen recording of the issue. It would be really helpful for us.

Also, where are you trying to save the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?

We are here to help. We just need more info.

Thanks & Regards,

Anshul Saini

P

prive23841456j9ip

New Participant

I get the same problem too. I am most crazy for that, asking many technician for help but no one can so finally I am failed for my graphic design class because of this problem. I am taking graphic design certificate regard to the requirement of my company work.

I hope Abobe will solve it soon.

Y

yeoB838

New Participant

I have this same problem, I can't even save a new empty file.

"illustrator tried but could not save the file."

im on Monterey 12.3 and Illustrator 26.1, extremely frustrating.

any solutions yet?

Ton Frederiks

Community Expert

Seems like another problem, you could try to turn OFF Preferences > File Handling > Save in Background.

Y

yeoB838

New Participant

that works for me! thank you thats amazing. i’ve been frustrated for hours.
other solutions didn’t work for me. --

Ashley Yeo

Artist
@ykashley

Anshul_Saini

Community Manager

Hi All,

We are sorry for the trouble. The product team is aware of the issue, and they are currently working on a fix. I would request you to please be patient & stay tuned for updates. In the meantime, please use the workaround suggested by @Ton Frederiks. I hope it helps!

Regards,

Anshul Saini

cattydw

Participating Frequently

Maybe Adobe should send an email out to everyone who pays the exorbitant fee to use the programs and let them know why they are losing their minds trying to save Illustrator files. You have everyone's email addresses. Let them know. I wasted at least an hour trying to figure out what in the hell the workaround could be.

AND why do I have to keep signing into my account?????? AND verifying my account?????

Anshul_Saini

Community Manager

Hi All,

Sorry about the trouble. Could you please help provide the following info :
1. Version of Illustrator & macOS on which issue is reproducible @jinheek68951614
2. Any Specific file with which issue is reproducible? @AFMF @jinheek68951614

I tried to replicate this on 26.0.3 on macOS 12.1. The issue is not reproducible at my end.

Looking forward to your response.

Regards,

Anshul Saini

Chucho62

New Participant

I am on MacBook Pro running MacOS Monterey 12.1.

Every time I try to create a new file and save it, even with just a simple line of text in the document, I get the following message and it will not save the file:

I have clicked on the "Learn More" and followed all those recommendations to no avail. I have plenty of hard drive space and memory. What is the problem? How do I fix this?

Ton Frederiks

Community Expert

Try to turn OFF Preferences > File Handling > Save in Background.

You are not the only one.

cattydw

Participating Frequently

"Illustrator tried, but could not save the file "Untitiled-1.ai". Click "Learn More" to try... blah blah blah." This happens even on new blank documents. WHY!?

When I turn off Save in Background, the document will save. Here's the question, why can I no longer have my documents save in the background?

T

Toughbun

New Participant

Hi , I was trying save file, keep shoiwng me unable to save file! after update the software i encounter this error. anyone have this issue? Thanks

lambiloon

Community Expert

Hi better way to install update is first remove older version using adobe clean tool then install new one or wait for next update if bug is present all are in notice of adobe team...regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

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