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javiers22654603
Participant
February 14, 2023
Question

Problem with text preview (corrupted with any font)

  • February 14, 2023
  • 4 replies
  • 1045 views

Hi! After more than 20 years using Illustrator, it is my first time with this issue: text preview is corrupetd with all the fonts. I checked all the recommendations (validating fonts, etc) but nothing is working. Of course I restarted mi Mac, and nothing happens. You can see the error here: https://www.loom.com/share/3c7cbd8babbe44aea174c78576865d1d

 

Using:

Illustrator 27.2

Mac OS 12.1

 

Fonts: any! All with error.

 

Any ideas? Thanks a lot in advance

 

Javier

This topic has been closed for replies.

4 replies

A
Community Manager
Anubhav MCommunity Manager
Community Manager
February 15, 2023

Hello @javiers22654603,

 

We understand that encountering technical issues can be frustrating. I hope the suggestions shared by Met1 helped resolve the problem. If not, kindly try running Illustrator under a different administrator account (https://support.apple.com/guide/mac-help/add-a-user-or-group-mchl3e281fc9/mac) and check if it helps.
If you don't mind, could you please follow the steps and share your observations with us? We appreciate your time and effort in helping us resolve this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav

Met1
Met1
Legend
February 14, 2023

Did you just update Illy, your OS &/or your graphics card?

Have you tried trashing your prefs?

J
javiers22654603Author
Participant
February 15, 2023

Hi! I think that file was corrupted. I created a new one and worked ok. Thanks!

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
February 14, 2023

Did you try to switch to CPU preview? Cmd E

J
javiers22654603Author
Participant
February 14, 2023

Hi Ton, thanks for your reply. Yes, but it is the same.

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 14, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

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