Problema para abrir archivo .ai Illustrator

Question

Hola, hace unos meses hice unos trabajos de clase con Illustrator y todo me iba bien hasta que tuve que cambiar de lugar los archivos del USB al Drive por falta de espacio (y así poder usarlos también en distintos dispositivos) y al querer abrirlos ahora, me salta este error:

Me ocurre esto con bastantes archivos que tengo, pero no con todos.

Busqué cómo arreglar archivos dañados e hice todo lo que ponía en esta página:

https://helpx.adobe.com/es/illustrator/kb/enable-content-recovery-mode-illustrator.html

Pero sigue sin dejarme abrirlo, ¿hay alguna otra forma de arreglarlo? Necesito recuperar esos trabajos.

Anubhav M · Answer

Hello @Yoonnie,

Sorry for the delayed response. As suggested by Monika, Illustrator supports working across networks, removable media, and cloud-synced folders (Google Drive / Dropbox / OneDrive, etc.) and is vigorously tested across multiple configurations. However, not all configurations, including different software, hardware, settings, and access rights, have been tested. Therefore, your configuration can cause errors, crashes, or unexpected behavior. You may learn more about this here: (https://helpx.adobe.com/in/illustrator/kb/illustrator-support-networks-removable-media.html).

To avoid such problems, we recommend working on your files from a local directory, like the Desktop, and manually copying them to the removable media, network drive, or the cloud-synced folder.

Also, kindly share the file here (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531) so that we can check it on our end. Although we cannot guarantee a successful recovery, we will try our best to do so.

Thanks,

Anubhav

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded