"a problem caused the program to stop working correctly" constantly

Hi tjr,

Sorry for the inconvenience caused. If I get it correctly, your Illustrator CC 2017 is crashing and you are using a Windows 10 computer? Please share a screenshot of the Event Viewer (a sample shown below) with Application selected at the left and the error selected for Illustrator which would show the "Faulty Application" and "Faulty Module" so that we can try to get to the cause of the crash.

Regards,

Om

I'm not sure why I can't contact someone. After step 3, my only option is community forum. Regardless of how many different ways I try to discover a solution or a direct link to support, I am always led to the same page and same option. Anyone have an actual phone number or email address?

: I don't have any extensions or plugins that I have installed.

: I've deleted and reset preferences, never set any to begin with, by uninstalling and reinstalling AI completely. This helped for a couple of  hours, but I am now dealing with the same issue.

: I was currently reopening a file and working with that when it crashed most recently. But I've been getting the same messages whether or not its from a new project or old.

: Would love to actually talk with support other than a community forum, but I'm not really given that option. Am I missing a step or link? It seems to direct me straight to the forum.

This is the only message I've been receiving.

Contact support.

They can log into your computer to sort things out:

https://helpx.adobe.com/contact.html

p.s. are you seeing any particular error dialog or message when Illustrator crashes?  Pls share a screenshot if you are able to do so.

Here are some other things to try (you might have already tried some of these):

Do you have any third party plug-ins or extensions installed in Ilustrator? (e.g. font management).

• Try to uninstall any third party plug-ins or extensions. Depending on how these are installed (you might need to refer to user documentation for the specific plug-in), use the Extension Manager application to disable the extension, or you can locate the plug-ins inside the Illustrator application folder and remove them manually.

Also have you tried deleting/resetting the Illustrator preferences?

• How to set preferences in Illustrator

Also some other things that you could look at to isolate what is going on:

• Does the crashing behaviour occur only after you've opened existing files? Does it occur if you create a brand new document and start working in that? Or just in existing documents?
• Uninstall any third party installed fonts that are activated in your system. It could be that you are using a corrupt font, if the jobs on which Illustrator crashes seem to use the same font that might be something to look at.
• Create a new user account on your computer (you need to be an Administrator to do that), and see if the same issues occur with that user account.  If the problem is resolved, it could mean that somewhere in the settings/preferences there is a file that corrupted somehow.

Hopefully we'll get to the bottom of it.