"Previous session of Illustrator running" message when launching Illustrator in Windows

Forum|Forum|6 years ago
December 2, 2019
5 replies
41648 views

Below is a screenshot of the error that pops up when I attempt to launch Illustrator. This error has been occurring for 5 days. I have followed the error instructions to wait and try again later, but this has not fixed the problem. Does anyone have any solutions to this problem?

Thanks in advance for your help!

{Renamed by MOD}

Performance

Correct answer Ashutosh_Mishra

Hi there,

Thanks for reaching out. Would you mind sharing some more information like:

1. Version of Illustrator and OS.

2. Have you tried task manager to check if there are Illustrator instances running? (You can right click on Start > Run > type "taskmgr.exe" and check the running instances. If you see Adobe Illustrator in the list, simply do a right click and click on End Task to close. I have attcahed a screenshot for your reference. Once done, try launching the Illustrator.)

Let us know how it goes.

Regards,

Ashutosh

A

an?ela_5047

Participant

This helped me a lot, thanks you so much!

T

Tanvir5FCB

Participant

This is not working for me can you please help me(not find illustrator)

K

kathleenc85146714

Participating Frequently

I ended up uninstalling the most recent version of Illustrator, since I didn't have this issue with the earlier version. I don't allow auto-update, and will check with each new version whether Adobe fixed the issue or not.

A

Anonymous

When I open task manager illustrator is not there Im very lost

A

Anonymous

I figured it out thank u

Cubicle Fugitive

Participant

How did you figure it out? I also get this message and it's not found under the task manager.

M

Morrie5C86

Participant

THANK YOU! This absolutely worked for me.

Ashutosh_MishraCorrect answer

Inspiring

Hi there,

Thanks for reaching out. Would you mind sharing some more information like:

1. Version of Illustrator and OS.

2. Have you tried task manager to check if there are Illustrator instances running? (You can right click on Start > Run > type "taskmgr.exe" and check the running instances. If you see Adobe Illustrator in the list, simply do a right click and click on End Task to close. I have attcahed a screenshot for your reference. Once done, try launching the Illustrator.)

Let us know how it goes.

Regards,

Ashutosh