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M
MHDiehl
Participant
July 12, 2023
Answered

"The file is not readable" when copy/pasting from browser on Mac

  • July 12, 2023
  • 2 replies
  • 788 views

After the update for 27.7 I am unable to copy and paste images from my Chrome browser to Illustrator. I get the message "The file is not readable" when I try. It still works to click and drag the image directly on to an open Illustator board.

 

Mac OS 13.4.1

This topic has been closed for replies.
Correct answer MHDiehl

It seemed like an Illustrator issue, since I could paste to Photoshop and InDesign from Chrome. The error seems to have gone away on it's own, though. 

2 replies

Huzefa Pithawala
Huzefa Pithawala
Participating Frequently
July 13, 2023

Hi,

There is another solution for this:

- first download the png image from browser.

- then drag & drop the png image from folder to illustrator. (don't copy paste it)

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 12, 2023

Do you have anything installed that messes with the clipboard? 

 

Problem is: that could be Chrome doing this.

M
MHDiehlAuthorCorrect answer
Participant
July 12, 2023

It seemed like an Illustrator issue, since I could paste to Photoshop and InDesign from Chrome. The error seems to have gone away on it's own, though. 

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