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M
Miftahul Islam
Participant
May 10, 2020
Answered

"The operation cannot complete because of an unknown error. [CANT]" while Image Tracing on Windows

  • May 10, 2020
  • 3 replies
  • 9543 views

Hi,

I am Abir. About two days ago I inastalled a trial vertion of Adobe Illustrator.But after two days I can't able to trace any image.When I click on "Image Trace" a dialogue box pops up saying "The operation cannot complete because of an unknown error.  [CANT]" 

I don't know why I am having this problem but I hope I will get some help from you.

please tell me how I solve this problem.

Thank you! 

 

{Renamed by MOD}

This topic has been closed for replies.
Correct answer Ashutosh_Mishra

Hi Abir,

 

Sorry to hear about your experience. I hope your issue is resolved. We'd appreciate if you can share the solution so that other users can get help as well.

If it is not, apart from details asked by Monika, would you mind sharing more information about your workflow? You may share a small video of the workflow so that we can understand the issue better.

You may try resetting the preferences by following the steps below:

For MAC 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

  

For Windows 

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename  Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

 

Let us know if it helps. Looking forward to your response.

 

Regards,

Ashutosh

3 replies

Ashutosh_Mishra
Ashutosh_MishraCorrect answer
Inspiring
May 16, 2020

Hi Abir,

 

Sorry to hear about your experience. I hope your issue is resolved. We'd appreciate if you can share the solution so that other users can get help as well.

If it is not, apart from details asked by Monika, would you mind sharing more information about your workflow? You may share a small video of the workflow so that we can understand the issue better.

You may try resetting the preferences by following the steps below:

For MAC 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

  

For Windows 

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename  Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

 

Let us know if it helps. Looking forward to your response.

 

Regards,

Ashutosh

    B
    bag man
    Participant
    March 15, 2023

    I have tried every suggestion in this thread and I am still not able to get Illustrator to Live Trace anything. I get the same error message.

      K
      KMG29980569f13b
      Participant
      May 20, 2023

      Hi @Francisca29505877igq3,

       

      I understand that you are facing issues with Image Trace in Adobe Illustrator, even after testing with a different extension. Several users have reported this, and we are currently investigating the issue.

       

      Please share the images in which you are getting this error with me so I can check, and I will forward them to the product team for further investigation. Also, please confirm if you are on macOS Catalina.

       

      I will be looking forward to your response.

       

      Best,

      Anshul


      Hi Anshul..

      Also me the same problem. Grand Crisis. Please keep me updated.

      Thank you.

      Marcus

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      May 10, 2020

      This image is probably too large for tracing.

       

      You won't get "better quality" when tracing a photo.

      M
      Miftahul IslamAuthor
      Participant
      May 11, 2020

      No! It happens on every image. I can't trace any image right now.

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      May 11, 2020

      Please tell us which system this is.

      Also: how much free RAM on the machine?

      Did you already restart the computer?

      Or reset the preferences?

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      May 10, 2020

      I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Illustrator forum so that proper help can be offered.

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