Skip to main content
New Participant
August 1, 2025
Question

Reading a file error and Saving error

  • August 1, 2025
  • 2 replies
  • 378 views

I have been facing this issue since the past 3 days. I have saved a realtively light file. It gets saved the first time but then it refuses to save again. I have changed my performance setting from GPU to CPU as well. There is a PARM error also that keeps popping in this. While saving it the second time, it gets saved but the loading of saving in the background popup doesn't go anywhere. I have to press stop multiple times for it to go away. But then when i have to open the file this pop up shows. 

Anyone who can help, please do! I have a portfolio to make 😞

2 replies

Abhishek Rao
Community Manager
Community Manager
August 1, 2025

Hi @Parth Sanghavi,

 

Thanks for sharing the details, and I'm really sorry to hear this is blocking your portfolio work. I can imagine how frustrating that must be.

To better assist you, could you please confirm the version of Illustrator and the operating system you're using? Also, let me know if this issue is happening with just this particular file or with other files as well.

Where exactly are you saving the file? Is it on your local hard drive, a network location, a cloud folder like OneDrive or Dropbox, or an external drive?

It would be great if you could also try the suggestion shared by the expert and disable the Save in Background option from Illustrator's File Handling preferences, then check if the issue persists.

Additionally, I recommend testing this in Safe Mode to help isolate any system-level conflicts.
For Windows: https://adobe.ly/41ekc6I
For macOS: https://adobe.ly/4lUiIGW

 

Please try these steps and let me know how it goes. 

Abhishek 

New Participant
August 1, 2025

Hi @Abhishek Rao I am using the latest version of Illustrator which is 29.7. This issue is happening in all the files that I am using, the new ones that I make from scratch, the already saved one's and also duplicated ones.

I am saving this file on my local hard drive. I am using a Vivobook Pro 16 laptop. I tried disabling the save in bg feature and now it is stuck at progress tab, as shown in the image attached. 

 

New Participant
August 1, 2025

Also, tried doing the safe mode option and the issue still persisted

Ton Frederiks
Adobe Expert
August 1, 2025

Can you try if saving on the local hard disk without Saving in Background works better?