Reference code 205

[Anthony27088305zvtp]

Hello, I've been attempting to get access to my illustrator application for about 3 days now and I've browsed through many suggestions and videos including a fresh install of Adobe CC and logging out and back into CC. No matter what I try nothing seems to work and I encounter the same error message. It is this specific application that has a problem, everything else works perfectly fine but illustrator simply will not open. Is there no number or helpline to reach out to for support or is a community post all I can do to try and figure this out?

[Mylenium]

Without any actual system inforamtion and otehr technical details we can't really tell you much. Refer to this as a start:

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error205

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html

Anything beyond that will require more info.

Mylenium

[Anshul_Saini · Accepted solution]

Hi @Anthony27088305zvtp,

Thanks for reaching out. This is a know licensing issue. Would you mind trying the steps suggested in this helpx article (https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html)?

Please feel free to reach out if you need further assistance.

Thanks,

Anshul Saini