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jeremy jiovonnim57189890
jeremy jiovonnim57189890
New Participant
October 2, 2015
Answered

Right Click doesn't work at all!

  • October 2, 2015
  • 12 replies
  • 27493 views

suddenly my right click is not working with in illustrator. I can't select a line/shape and right click on it to see the arrangement or transformation options. the right click doesn't even bring up an option window at all. how do I change/fix that?

Ps. I have restarted the program several times, restarted my computer, I have even uninstalled and reinstalled illustrator.

This topic has been closed for replies.
Correct answer AshutoshChaturvedi

Hello,

We have fixed this issue in our latest CC 2015.2 update. Please apply the patch using Adobe Creative Cloud application.

If you do not see the patch right away

  1. Go to Adobe Creative Cloud application
  2. Click on the Gear icon on the top right
  3. From the menu select “Check for App Updates”

Regards,

Ashutosh Chaturvedi

12 replies

G
george123
New Participant
August 2, 2016

But now 2015.3 loses the right click.  Very, very annoying.  When will this be fixed?

AshutoshChaturvedi
Community Manager
AshutoshChaturvediCommunity ManagerCorrect answer
Community Manager
December 1, 2015

Hello,

We have fixed this issue in our latest CC 2015.2 update. Please apply the patch using Adobe Creative Cloud application.

If you do not see the patch right away

  1. Go to Adobe Creative Cloud application
  2. Click on the Gear icon on the top right
  3. From the menu select “Check for App Updates”

Regards,

Ashutosh Chaturvedi

X
xmgincca
Known Participant
December 1, 2015

Thanks @ADBEDesigner, I can confirm this update has fixed the right click. Glad to see an official update. Thank you.

Just an FYI for those interested:

- installation required a restart of the Mac Pro before it could start the update

- error dialog boxes appear on farthest left monitor (on 3 monitor setup where finder is set in the middle)

- GPU Performance quality is much better at handling anti-aliasing and font display

- links palette bug appears to be back where if you show details, it resizes the palette

- startup screen is much better without the creepy guy and replaced by a new creepy girl

R
Random_Will
New Participant
October 20, 2015

I am having the same issue is the solution updating Universal Type Server 5 ? and has anyone talked to Adobe?

R
Random_Will
New Participant
October 20, 2015

Update: No success with Universal Type Server 5.

Anyone have a solution ?

L
Levni
New Participant
October 19, 2015

change right click swap left click of apple magic mouse..

working right click

very interesting

L
Levni
New Participant
October 20, 2015

problem as if with mouse relevant?

Raghuveer_Singh
Community Manager
Raghuveer_SinghCommunity Manager
Community Manager
October 15, 2015

Hi All,

If you are encountering the issue on ElCapitan 10.11 build number 15A284 and available for a connect session then please drop an email at ShareWithAI@adobe.com

Thanks & Regards,

Raghuveer Singh

Illustrator Team

D
debgrogan
Known Participant
October 15, 2015

Sent an email Raguveer, more than happy to help solve this problem

Pete Huh
Pete Huh
Participating Frequently
October 14, 2015

Just updated my wacom driver to the latest 6.3.15 and ctrl-click still does not work with the additional display attached.

F
finaltouchreklame
New Participant
October 14, 2015

I allso have this problem after installing El Capitan. Dual screen = Right click don´t work in Illustrator!

Raghuveer_Singh
Community Manager
Raghuveer_SinghCommunity Manager
Community Manager
October 14, 2015

Hi All,

Have you tried to update the ElCapitan 10.11 build to 15A284 and check wether it fixes this issue or not ?

If you are on the MAC OS build 15A284 and still facing the issue please drop an email at rbhunwal@adobe.com so that I can have a look into this.

How to check the OS version:

1) Click on the "Apple" menu and select "About This Mac"

2) In the dialog displayed click on the label/string "Version 10.11"

>> it will display the Build Number at that location.

Thanks & Regards,

Raghuveer

Pete Huh
Pete Huh
Participating Frequently
October 14, 2015

Hi Raghuveer,

I am updated to the 15A284 build. What do you need to know?

Pete

Pete Huh
Pete Huh
Participating Frequently
October 13, 2015

I have the same problem and I have noticed others have too.

Have you tried unplugging an additional display if you have one?

It has helped myself and others in other threads.

No real solution yet though as far as I am aware.

ezequiela72512351
ezequiela72512351
New Participant
November 23, 2015

Hey this thing worked for me, but then when I connect again the second display the problem is still there. It's weird, using Ai in my MacbookPro screen with out the 2nd display there is no problem, but If I connect it again there is not right click again.

G
Gabe Berry
Participating Frequently
October 7, 2015

This is happening to me also. Right clicking in Illustrator CC 2015 (19.1.0) using new OS El Capitan seems to have stopped working.

Right clicking doesn't seem do anything, I can' right click on an object, or the ruler to change units, etc.

G
Gabe Berry
Participating Frequently
October 15, 2015

Well, right click has magically started working for me this morning. Don't know why really, although I did install Fireworks CS6 the other day.

I am now using ElCapitan 10.11 build number 15A284 and Illustrator CC 2015 19.1.0.  I am not sure what changed but it sure is good to have it working again. By the way, I am on an iMac using a second monitor.

Gabe

D
debgrogan
Known Participant
October 15, 2015

Interesting Gabe, I wonder what is different, although have you shut it down and restarted it yet?  The issue tends to be when you set any prefs then shut down and restart.  I have to trash mine each time.  I too ran the update this am, but no changes....am running the same as you.

Jacob Bugge
Jacob Bugge
Adobe Expert
October 5, 2015

Jeremy,

If it is with El Capitan and you have Suitcase, you may try to uninstall Suitcase until the issue is sorted between Apple and Extensis.

Monika Gause
Monika Gause
Adobe Expert
October 7, 2015

Jacob Bugge schrieb:

Jeremy,

If it is with El Capitan and you have Suitcase, you may try to uninstall Suitcase until the issue is sorted between Apple and Extensis.

The issue is sorted. The update is ready.

http://blog.extensis.com/apple/extensis-compatibility-with-os-x-10-11-el-capitan.php

But I doubt it will sort the right click issue.

Jacob Bugge
Jacob Bugge
Adobe Expert
October 8, 2015

Monika,

Thank you for the update.

I (think I) remember at least one case where it was the case.

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