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Save/export/open dialog window closes when press arrow keys

Community Beginner ,
Nov 02, 2022 Nov 02, 2022

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The saving/exporting/open/etc dialog crashes whenever i press any arrow key.
This happen if i want to navigate through the folders or if i want to edit the name in the "Save As" field using the arrow keys (up, down, left, right).

 

This happens only in Illustrator, i tried other adobe applications or other programs in the sistem, and no problem.

 

System:

Macbook pro M1 max
MacOS Ventura 13.0,
Adobe CC 2022
Adobe Illustrator: v27.0

TOPICS
Bug , Import and export

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correct answers 1 Correct answer

Community Beginner , Nov 07, 2022 Nov 07, 2022

Update:
I updated to Illustrator v27.0 and its working properly! 😄 

 

Thanks! 

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Adobe Employee ,
Nov 02, 2022 Nov 02, 2022

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Hello @Octavio26772630b7ke,

 

Sorry to hear about this experience. I was unable to replicate this on my end on a similar system.

Would you mind trying to reboot your computer in Safe Mode (https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac) and check if Illustrator continues to behave this way?

 

If yes, kindly share a screen recording (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...) of the problem so we can investigate this further.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Community Beginner ,
Nov 07, 2022 Nov 07, 2022

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Hi!

I tried rebooting in safe mode and no difference, here is a video of the screenplay showing that the issue doesnt happen in the New File dialog, but happens always in save as, export, etc.

 

Thanks! 

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Community Beginner ,
Nov 07, 2022 Nov 07, 2022

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Update:
I updated to Illustrator v27.0 and its working properly! 😄 

 

Thanks! 

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New Here ,
Nov 11, 2022 Nov 11, 2022

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Hello

This use is still happening to me in After Affects v23.0 which is up to date. It's increably frustrating and no one seems to be looking into it and every other program is getting fixed.
Device: Mac Pro 16-inch 2019

Thanks,

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Community Expert ,
Nov 12, 2022 Nov 12, 2022

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quote

Hello

This use is still happening to me in After Affects v23.0


By @Joni Sierra

 

Then you should post in the After Effects forum. Otherwise the relevant people will never see it. https://community.adobe.com/t5/after-effects/ct-p/ct-after-effects?page=1&sort=latest_replies&lang=a...

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New Here ,
Dec 06, 2022 Dec 06, 2022

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Hi Monika, 

Where should I post this is if this happens in all my Adobe applications? After Effects, Illustrator, even my Media Encoder wasn't spared... pretty afwull when trying to name files 🙆‍:male_sign:

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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quote

Hi Monika, 

Where should I post this is if this happens in all my Adobe applications? After Effects, Illustrator, even my Media Encoder wasn't spared... pretty afwull when trying to name files 🙆‍:male_sign:


By @nicolasg5279205

 

This is the Illustrator forum. There is a bug report at illustrator.uservoice.com

For the other software, please ask in the respective forums where to post.

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