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Known Participant
August 28, 2025
Question

Screenshots diseppeared

  • August 28, 2025
  • 6 replies
  • 928 views
I made a multi-page presentation, and all the screenshots I added suddenly disappeared. I'm disappointed. 
 
 
 
 

6 replies

johnson_8344
Participating Frequently
August 29, 2025

Sorry to hear that happened—it sounds really frustrating. Sometimes screenshots can disappear if they weren’t fully embedded (for example, if they were linked instead of saved into the file). Could you share which app/version you’re using? That might help narrow down whether it’s a display glitch, a sync issue, or something else. In the meantime, try checking your recent backups or version history to see if the images are still recoverable.

Ton Frederiks
Community Expert
Community Expert
August 28, 2025

Did you add the screenshots with drag and drop?

It is always safer to add them using File > Place.

Abhishek Rao
Community Manager
Community Manager
August 28, 2025

Hi @Seren5E8C,

 

I'm sorry to hear about the screenshots disappearing from your presentation, I can understand how frustrating that must feel. Could you confirm if the screenshots were placed as linked files or embedded into Illustrator? If they were linked, the issue may be that the original files have been moved from their location on your computer, so Illustrator can no longer find them. In that case, you can relink them using the Links panel. If they were embedded, try checking if they appear again after switching the GPU Preview to CPU Preview from the View menu, as sometimes the GPU mode can cause them to disappear visually. Also, let me know which version of Illustrator and operating system you are on, and if this happens in all documents or just this particular file.

 

Looking forward to your update.

Abhishek

Seren5E8CAuthor
Known Participant
August 28, 2025
How hasn't this problem been resolved? If only I knew, I would have done it using PowerPoint. Why does a program like Illustrator, which should be versatile, present such a simple problem when even the simplest presentation applications don't give such an error? And this problem didn't exist before. Unfortunately, this program was better in the 2000s.
 
 
 
 
 
 
Seren5E8CAuthor
Known Participant
August 28, 2025

I'm sorry about yesterday. I had to rush through a presentation. That's why I was a little stressed. I couldn't manage the stress. I shouldn't have done this. I'm so sorry.

 

 

 

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 made a multi-page presentation, and all the screenshots I added suddenly disappeared. I'm disappointed.

 

Seren5E8CAuthor
Known Participant
August 28, 2025
I made a multi-page presentation, and all the screenshots I added suddenly disappeared. I'm disappointed.
 
 
 
 
 
 
Seren5E8CAuthor
Known Participant
August 28, 2025
I made a multi-page presentation, and all the screenshots I added suddenly disappeared. I'm disappointed. I no longer use Adobe programs, and I'm very happy.
 
 
 
 
 
 
Seren5E8CAuthor
Known Participant
August 28, 2025

I made a multi-page presentation, and all the screenshots I added suddenly disappeared. I'm disappointed.