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Question

Script Error i/o error on AI Startup

Forum|Forum|4 years ago
January 16, 2022
7 replies
12480 views

Scripting

New Participant

I can't get over the fact that using adobe products today is many times more annoying than using adobe products 10 years ago. It's been building up and in a way I feel bad because I rarely complain about things, but for 3+ years straight, using photoshop has been more and more of a pain in the a**.

Sincerely, at this point, I can't wait for the software that will dethrone this bloated piece of software that we depend on so much.

Monika Gause

Community Expert

@alejandroalarcon schrieb:

I can't get over the fact that using adobe products today is many times more annoying than using adobe products 10 years ago. It's been building up and in a way I feel bad because I rarely complain about things, but for 3+ years straight, using photoshop has been more and more of a pain in the a**.

This is the Illustrator forum. If you have issues with Photoshop, then please describe them in the Photoshop forum and someone might be able to help you.

You could also contact Customer Care at https://helpx.adobe.com/contact.html They can login to your system and sort things out.

A

Aminur30981905njbn

New Participant

photoshop.jsx Line 1: I/O not working

how to fix this problem

please help

Anshul_Saini

Community Manager

Hi @Aminur30981905njbn,

I'm sorry to hear that you're encountering a script error in Illustrator.

To troubleshoot this problem, I recommend trying the following steps:

Close Illustrator and other Adobe apps and, navigate to the "Startup Script CC" folder & delete it. This folder is located in the following directories:

C:\Program Files (x86)\Common Files\Adobe
C:\Program Files\Common Files\Adobe

Restart Illustrator and see if the error still persists. If the error no longer occurs, it's possible that the issue was resolved by deleting the folder.

I hope this helps, and please let me know if you have any other questions or concerns.

Best,

Anshul Saini

W

whatsgolden159

New Participant

HI there

I have the same issue and deleting the folders doesn't work for me. Can I also get some support or do I need to start a new Thread?

Regards

Claudia

A

Aamir Ahmed Khan

New Participant

It's really frustrating that we're unable to use this platform that we're paying good money for. I think you really need to relook at the service support being provided.

So many users are living with this problem everyday and a solution hasn't been provided despite it being a bug for nearly 3 months now!

Anshul_Saini

Community Manager

Hi @whatsgolden159 @Aamir Ahmed Khan,

We are sorry for the trouble this issue has caused. I understand how frustrating it is. Our engineers are investigating the issue. This issue is completely dynamic. There are different scenarios where users are facing this issue. We have worked with multiple users on live sessions, but we are unable to replicate them on our end. We have collected multiple users' preferences and the Startup Scripts CC folders, but we still couldn't replicate this issue on our machines.

Would it be possible for you to have a debug session with us? If yes, please share your Adobe email ID, Phone number with country code, preferred date & time next week, your timezone, and country & state you live in over the DM only.

Click my profile picture and use the " Send a message" button to send a DM.

I will be looking forward to your response.

Regards,
Anshul Saini

E

Eleanora5F93

New Participant

My Illustrator is doing the exact same thing, also with Photoshop.jsx I/O error. Started around mid-April 2022 and I've tried reinstalling Illustrator but to no avail.

Anshul_Saini

Community Manager

Hi @Eleanora5F93,

We are sorry for the trouble. We are having debug sessions for this issue with the product team as we are unable to replicate the issue on our end. Would it be possible for you to have a debug session with us? If yes, please share your Adobe email ID, Phone number with country code, preferred time & day for the meeting, your timezone, and country & state you live in over the DM only.

However, if you don't want to do a debug session, you may try the following steps, which have worked for others:

1. Update Windows OS

2. Delete or move the "Startup Scripts CC" folder from the following location to the desktop:

C:\Program Files (x86)\Common Files\Adobe

I will be looking forward to your response.

Thanks & Regards,

Anshul Saini

stephenp11764104

New Participant

Hi, I'm also having the same issue and it is preventing me from being able to use the asset exporter.

I did not write the photoshop.jsx script or install it from another source, and in the script it contains an adobe copywrite.

I'd be happy to help you try to replicate this issue, but I will be deleting this folder first as I have timelines that this issue is holding me up on.

Cheers,
Stephen

Anshul_Saini

Community Manager

Hi @Corrie226743134ig4,

We are sorry for the trouble. I would like to know if you are still facing the issue or not? If yes, I would request you to share a few details like:

The exact version of OS and its built number
The exact version of Illustrator
When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
Would it be possible for you to compress the Startup Script folder in the Zip file from the location mentioned in error and upload it to Creative Cloud/ Dropbox or any other similar service and share the download link here with us?

Also, when does this error pop up while launching the app or while using the app? Does the app close/ crash or start not responding after clicking on the "Ok" button?

We are here to help. We just need more information.

Thanks & Regards,

Anshul Saini

Met1

Brainiac

Seeing as you're not explaining anything, are you saying that when you start Illustrator the file photoshop.jsx tries to run? As you can see from your photo, the file photoshop.jsx is in a Photoshop directory - I have one in exactly the same place. If you open it in a text app is the first line "#target photoshop"?

Disposition_Dev

Community Expert

Sorry. I misunderstood this, and thought you were OP responding to my other comment. disregard.

Met1

Brainiac

No worries, the OP seems confused anyway...

Disposition_Dev

Community Expert

We would need to see the script to know exactly what's going on. But based on what information i have in front of me, I suspect the startup script is attempting to access an active document (of which there is none during startup). Either that or it's trying to access some other object or property that is not yet defined.

edit to add that if you're trying to use a photoshop script in illustrator, you may run into issues. Some stuff is cross compaitible between Illustrator and Photoshop. But in general, scripts are built for one specific application.

What is your script "photoshop.jsx" supposed to do?

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