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I don't know the answer, but you can try @Charu Rajput's suggestion.
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You are using an InDesign script in Illustrator?
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No I dont think so, how can I check?
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I uninstalled Indesign and I 've got the same message for a startup script photoshop !!
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I've seen this question at least half a dozen times now. The problem is nobody comes back to tell us what the solution was.
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In the commented out section at the top it says:
"This JavaScript is to be read by Bridge, InDesign, and other Adobe apps at launch. It enables some InDesign-Bridge integration and implements the InDesign CrossDOM for other apps."
I'm guessing, but if you're not using Bridge or InDesign and Illy on the same project, just delete (or move) it, and see what happens.
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Hi @Victoria Parre @studio217591403xsy,
We are sorry for the trouble. I would request you to share a few details like:
Also, when does this error pop up while launching the app or while using the app? Does the app close/ crash or start not responding after clicking on the "Ok" button?
We are here to help. We just need more information.
Thanks & Regards,
Anshul Saini
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• version of OS → Windows 10, version 21H2
• version of Illustrator → 26.2.1
• When did this start happening? Are there any recent changes made to your system? → when I installed InDesign a little over a month ago
• when does this error pop up while launching the app or while using the app? → both
• the same kind of error happen errirDoes the app close/ crash or start not responding after clicking on the "Ok" button? → both
The problem is that the location mentioned in the error is invalid :
• error message : c:\Program Files (x86)\Common Files\Starup Scripts CC\Adobe InDesign\indesign-v17.0.jsx
• location on my computer : c:\Programmes (x86)\Common Files\Adobe\Starup Scripts CC\Adobe InDesign\indesign-v17.0.jsx
While launching the app or while using the app, it depends... the same kind of error occurs mentioning the . jsx file of Photoshop (invalid path too).
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Thanks for sharing the details @stf cromaline.
I would request you to share a small video demonstrating the issue, including the location mentioned in the error message. It would be really helpful for us.
I will be looking forward to your response.
Regards,
Anshul Saini
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HI @stf cromaline,
I am just following up to see if you are still facing this issue, or is it resolved now? If it is not, would it be possible for you to have a debug session with us? If yes, please send me your Adobe ID, Country & Timezone, phone number with country code, preferred day and time for a call over a private message.
To send a private message, click my profile picture and use the " Send a message" button.
Also, multiple users have reported the same, but in their case, deleting the Startup Script CC folder resolved the issue but in your case location is different as you mentioned above.
Also, we are unable to replicate the issue at our end even with the Startup Script CC folders shared by other users.
I will be looking forward to your response.
Regards,
Anshul Saini
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Hi,
Thanks for your concern.
The issue is not resolved.
<Personal info removed by MOD>
This week, i'm available in the morning on thursday and friday. Otherwise monday morning in general.
And, i prefer french for a call 🙂
Regards,
Stéphanie.
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Thanks for getting back to me @stf cromaline and sharing the contact details. I have captured your personal information & deleted it as this is a public community.
I am afraid the debug session will be done via the Product team members, and they will be conversing in English only.
Also, please confirm the exact preferred time for a call in the morning on Friday.
I will be looking forward to your response.
Regards,
Anshul Saini
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I'm sorry but i have an unexpected professional event tomorrow.
Can we reschedule for monday at 10:00 am ?
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Sure. Thanks for confirming the time, @stf cromaline. The concerned team will send you the Microsoft Teams invite via email, or I will share it with you via DM.
Regards,
Anshul Saini
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H. @stf cromaline,
I've sent a DM for Microsoft Teams meeting link for debug session on Monday 25th April, 10 AM UTC+1.
Please join the meeting at the specified time.
Regards,
Anshul Saini
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Hello,
Meeting didn't work : there was no participant.
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Hi @stf cromaline,
I checked, and it seems there is timing confusion. According to the team, you joined 1.5 hours earlier than the scheduled meeting time. The product team members joined the meeting at the scheduled time, and they also tried calling you multiple times on your cell number, but it went to voice mail.
Can we reschedule the meeting to another time & day?
Regards,
Anshul Saini