Participating Frequently

Answered

Select File Format dialog includes Extensis

Forum|Forum|2 years ago
April 24, 2023
3 replies
1553 views

I recently started getting a "Select File Format" dialog when opening anything other than an Illustrator ".ai" file. I expect an import options dialog when importing text or Word docs, CAD files, even PDF or similar. But anything associated with Illustrator like SVG, PDF, or EPS should not give me this extra step. What's really confusing, "Extensis" is listed as a file type. How do I fix this?

Not the worst dialog from Adobe, but certainly an annoying extra step.

Mac OS 13.2.1 Ventura

Retina 5K, 27-inch, 2019 with Radeon Pro 580x 8GB

32 GB RAM

Adobe Illustrator 27.4.1

Extensis Connect Fonts 24.0.4

This topic has been closed for replies.

Correct answer Ton Frederiks

What happens if you disable whatever you have installed from Extensis?

Did you check with Extensis for this problem?

Participating Frequently

Update:

– from Extensis:

I just received word from our Dev Team that this issue has been worked on and resolved in our most recent update 24.0.5.

I've installed and tested the new version, and this seems to be fixed!

New Participant

Following this. I started seeing this as well. Disabling my Extensis font activation is a non-starter, unfortunately.

Community Expert

You will need to complain to Extensis.

Participating Frequently

Extensis is looking into it. I gave them all my info and some other file test results.

For now, it's just another popup to click through.

Ton FrederiksCorrect answer

Community Expert

What happens if you disable whatever you have installed from Extensis?

Did you check with Extensis for this problem?

Participating Frequently

Yep, just tried disabling the font auto-activation plugin. The popup is gone. I have contacted Extensis.

Thank you for the quick response.

Community Expert

Good to hear you found the culprit.