• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Share for review comments panel blank in Illustrator

New Here ,
May 02, 2023 May 02, 2023

Copy link to clipboard

Copied

Trying out share for review for the first time... comments panel blank.. anyone had similar?

TOPICS
Performance , Tools

Views

1.5K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 03, 2023 May 03, 2023

Copy link to clipboard

Copied

Hi @pauls18963044,

 

Thank you for reaching out to us. I'm sorry to hear that you're having trouble with the share-for-review feature. Regarding your issue with the comments panel being blank for Share for Review, before we proceed, may I ask if you have logged in with the correct Adobe account associated with your subscription?

 

Also, could you please share the link with us & screenshot of the blank panel? This might help us determine the root cause of the problem and provide a solution.

 

Additionally, please confirm the exact version of Illustrator and OS.

 

Thank you for your cooperation.

 

Best regards,

Anshul Saini

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 04, 2023 May 04, 2023

Copy link to clipboard

Copied

Hi Anshul

Yes logged into correctly

Screenshot 2023-05-04 at 08.55.05.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 04, 2023 May 04, 2023

Copy link to clipboard

Copied

Adobe Ilustrator 27.5

Mac OSX 10.15.7

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 05, 2023 May 05, 2023

Copy link to clipboard

Copied

Thanks for sharing the screenshot and details. Would you mind sharing the document share for review link so we can check it further?

 

-Anshul

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 05, 2023 May 05, 2023

Copy link to clipboard

Copied

Thanks for sharing the link via DM @pauls18963044. The link you shared is private, and I was unable to check it.

In the meantime, I checked with the product team, and they suggested to try renaming a couple of the following folders in the macOS user Library:

Rename the CEP & UXP folder to CEP.old & UXP.old from the following location:
/Library/Application Support/Adobe
~/Library/Application Support/Adobe

 

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

Anshul_Saini_0-1683326918565.png

 

Let us know how it goes.

 

Best,

Anshul Saini

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 09, 2023 May 09, 2023

Copy link to clipboard

Copied

No joy with the file renaming,  I've sent you an updated link via DM

 

Thanks

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 09, 2023 May 09, 2023

Copy link to clipboard

Copied

Thank you for sharing the link and trying the steps, @pauls18963044. I will escalate the issue to our product team and log a bug to investigate the problem further. Rest assured that I will keep you updated on any developments regarding this matter. 

 

Best,

Anshul Saini

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 11, 2023 May 11, 2023

Copy link to clipboard

Copied

Hi @pauls18963044,

 

Thanks for your patience. The product team tried to replicate the issue at their end but couldn't. They have requested a few more details:

  • System Specs of your Mac
  • Illustrator file
  • Adobe Illustrator under UXP logs folder: 
    ~/Library/Logs/Adobe/Adobe Illustrator/27.5

    Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

    Anshul_Saini_0-1683806951067.png
  •  Try closing and opening the panel through the Windows menu and check if it helps?
  •  Screen recording of the comment panel and a share-for-review link on the browser where all comments are showing up.

 

Thank you for your patience and cooperation.

 

Best,

Anshul Saini

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 11, 2023 May 11, 2023

Copy link to clipboard

Copied

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 11, 2023 May 11, 2023

Copy link to clipboard

Copied

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 11, 2023 May 11, 2023

Copy link to clipboard

Copied

Thanks for the quick turnaround, @pauls18963044. I have forwarded these logs & screen recording to the team.

They have also requested the "share for review" Illustrator file (.Ai) that you previously shared with me. Can you kindly provide this as well via DM?

 

Thanks!
Anshul Saini

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 11, 2023 May 11, 2023

Copy link to clipboard

Copied

Hi Anshul

I have tried uploading the rest of the logs, but they wouldnt attach

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 11, 2023 May 11, 2023

Copy link to clipboard

Copied

I am having this issue as well. On one of my computers.

Already rebuilt the 3 folders (there's no CEP folder in my user library)

It's happening with all documents that I'm sharing. And on the other computer all of them work just fine.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 17, 2023 May 17, 2023

Copy link to clipboard

Copied

HI @pauls18963044,

 

Thank you for your patience. We have located a machine to investigate the issue and are able to replicate the problem. It appears that the issue is related to macOS Catalina (10.15). @Monika Gause, could you please confirm the macOS version on your machine to verify this?

 

Best,

Anshul Saini

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 19, 2023 May 19, 2023

Copy link to clipboard

Copied

LATEST

Can it be fixed to work on 10.15?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines