Show Import Options Dialogue Box Not Working

[Traci25308905c7r9]

I'm using macOS Monterey 12.6.1 and Adobe Illustrator 27.1.1. I am trying to use the import options to place a layered Photoshop file but when I go to File/Place and check the box "Show Import Options" Illustrator doesn't bring up the dialogue box for the import options. It goes directly to place the Photoshop file. The other boxes (Link and Template) are unchecked when I go to File/Place. I tried checking and unchecking all the boxes to see if that would make a difference and my computer has been restarted, also, but the import options still aren't showing up.  Any help or advice greatly appreciated!

[Monika Gause]

I'm not seeing that behaviour.

Did you already reset the preferences (this will erase all your settings. You might want to rename the preferences folder)

[Anshul_Saini]

Hi @Traci25308905c7r9,

Thanks for reaching out. I would like to know if resetting the preferences, as suggested by Monika, helped? If not, would you mind updating the macOS to 12.6.2 or 13.1 and see if that helps? If it doesn't, would you mind sharing the Ai & PSD files with us here or via DM with me?

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks,

Anshul Saini

[Traci25308905c7r9 · Accepted solution]

Hello and thanks for the suggestions - it seems like my dialogue box import options are once again working. I shut down my computer over the holiday, that seems to have done the trick. 

[Anshul_Saini]

Glad to hear you're back on track. Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

Thanks,

Anshul Saini

[jacob27881106sdgn]

Sorry to piggyback here... I too and having this issue now. Over the years I have used the place function 1000's of times to convert text to outlines when receiving pdf's from clients. So now today, "show import options" will not bring up the dialogue box. I then updated Illstrator to 27.1.1, restarted (windows 10 21H2) and have since reset my preferences and restarted again. Only "show import options" is checked when attempting to place the files. For this particular job, the client sent 34 pdf's and this only started today after the 26th file. What else can I try?

[Monika Gause]

Are those PDFs one or multiple pages? Exactly what happens step by step? The dialog just doesn't show? Does the file get placed?

[jacob27881106sdgn]

Hey Monika, most of them are single page. It would just skip showing the dialogue box and I would then have the chance to place, but it would be erroneuous - missing portions of the file. I have since uninstalled illustrator, deleted any remaining AI folders, restarted, reisntalled, restarted and it is now working properly again. Not sure what/where the glitch may have been and didn't think I'd have to go to such lengths for a remedy, but now back to work! Redo my preferences later!

Thanks again for replying.