@cathyk22 our machines also have Zscaler. Workspace ONE, Enterprise Connect, and some I don't know what they are... I just see login items Azul Systems, Carbon Black, Flexera, Proofpoint and Wandering WiFi.
Zscaler seems like it would be a strange culprit...
@ckallas22 do you know what security programs your computers are using? Trying to figure out what sort of "always going in the background" kind of software might be causing this.
@DavidRulz I have been racking my brain to figure it out. It all seems to have happened around AdobeMax in October... looking in activity monitor I find... Anyconnect, AMP for endpoints connector(?), IT Protector (?) but who knows what IT pushes regularly onto our computers.
I'm pretty sure it is related to some IT update, as I began having the issue one morning after leaving my laptop at work. I have to think something was installed overnight since I wasn't having the issue the day before.
Yes, it works correctly in Safe Mode. I've opened every app I use while in Safe Mode and the Illustrator issue still doesn't happen. That would lead me to think there is something I can't start up on my own, or something I can't see that is causing the issue.
Do you have the ability to create a new user on your computer and test to see if that test user has the issue also?
It's the same issue, moving slowly and lagging. The selection tool stalls and jumps objects. Making my work situation frustrating and costing me more time!
🙌🙌🙌 This was the issue here. The Magnet Apps's snapping of window by dragging. Once deactivated, illustrator did work again. Thank you for the suggestion!
Hi @Anshul_Saini , I've got the same issue with Illustrator selection tool being "sticky" and by turning off the 3rd party security apps Proofpoint solved the problem. The issue did not happen with my old MacBook Pro and Proofpoint. I'm on M2 MacBook Pro with Sonoma now. Please request improvements for the next release.
/t5/illustrator-discussions/sticky-selection-tool-in-illustrator-27-9/m-p/14230182#M387497Nov 13, 2023
Nov 13, 2023
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I've experienced the same bug for many years. Slection stickts to one object, and it doesn't matter of you lock the layer with the stuck slected object, it still remains selected. You have to close the file and reopen it. I've had this issue through various machines over time. It's the one bug that never seems to be resolved.
I know what you're referring to, but that's different. The bug you're referring to has an object that remains selected even after it's been deselected (often only appearing to be selected due to a visible bounding box)
This issue causes the any new selection to stick to the cursor as if you're clicking and dragging, but the mouse button is actually no longer pressed, so you have to click again to drop it.
I understand that you've been facing a persistent issue with the selection sticking to one object in Adobe Illustrator for many years. I appreciate your patience, and I'm here to assist.
To better address and resolve this issue, @DavidRulz@GaryDeAfrique could you provide more details and context about the problem? Additionally, if you have a screen recording or specific steps to reproduce the problem, that would be immensely helpful. Also, sharing information about your system, including CPU, GPU, RAM, and the operating system version, can assist in identifying any patterns related to the bug.
Once you provide more details, I'll be able to forward the information to the product team for further investigation. Thank you for bringing this to our attention, and I look forward to assisting you in resolving this longstanding issue.
That's exactly the same issue. Extremely frustrating as a daily Illustrator user.
That's interesting. I was figuring it was caused by a security plugin since it did not happen when starting the computer in Safe Mode, but that disables a lot of things, including any custom installed fonts. Clearly that's not the case. I hope that @Anshul_Saini finds this to be extra useful.
If you use InDesign as well, have you noticed a similar issue where clicking on things after having moved the cursor will cause the selected item to move a few pixels?
Sorry for the delayed response. I understand that you're experiencing issues with Illustrator on your MacBook Pro M3. To further investigate and resolve the problem, let's try a few steps:
Safe Mode Test: As suggested by @DavidRulz, please try running Illustrator in Safe Mode to see if the issue persists. This helps determine if any third-party applications or processes are causing conflicts. To start in Safe Mode, restart your Mac, and immediately press and hold the Shift key until you see the login window.
Application List: Share a list of applications installed on your Mac. You can take screenshots of the Applications folder or provide a list of applications.
Specific Scenarios: If the issue occurs in specific scenarios or actions, please provide more details. For example, does it happen with a particular tool or function?
InDesign & PS Comparison: If you use Adobe InDesign & PS as well, check if you encounter similar issues there, especially related to clicking and moving objects.
By gathering this information, we can narrow down the possible causes and work towards a solution. Feel free to share your observations and details. If the issue persists after trying Safe Mode, we'll explore further steps.
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