stuck on hand grab tool? please help

Forum|Forum|7 years ago
February 28, 2018
3 replies
7178 views

Hi there, i cant seem to get off this hand grab tool, meaning i cant use any features at all!! Please help me i have tried everything!

This topic has been closed for replies.

Correct answer Mohammad.Harb

Are you on the latest Graphic card driver update?

try to disable GPU and preview on CPU

by pressing ctrl + E

Srishti Bali

Community Manager

Hi hannahb,

I would like to know if the steps suggested above worked for you, or the issue still persists.

Kindly update the discussion if you need further assistance with it.

Thanks,

Srishti

John Mensinger

Adobe Expert

Is your spacebar stuck?

H

hannahb77408283Author

New Participant

I've seen this before and i have tried repeatedly pressing it but how would i know if it was jammed?

michelew83603738

Adobe Expert

I would first try to restart Illustrator, then as Mohammad.Harb suggested, either turn off the GPU Performance - you can go to Preferences and then Performance and toggle it off or go to the little Rocket Ship Icon on top of the interface (where it has AI, BR, etc) or use the shortcut Ctrl+E to turn it off. It might be that your graphics card needs to be updated or isn't up to the specs of this version and is causing the problem. This might take care of it. Or it could just be a glitch and the restart could help - that has happened to me before.