system requirements for using Ai; GPU: OpenGL 4.x

Forum|Forum|6 years ago
January 6, 2020
1 reply
2210 views

My GPU is Card name: Intel(R) HD Graphics Family.

I am unable to download Ai; it says i need to upgrade my OS.

So from the given list of minimm requirements, it says the GPU should be opengl 4.x.

What is opengl 4.x? is it better or equal to Intel(R) HD Graphics Family. Is Intel(R) HD Graphics Family ok for downloading Ai?

regards

How to

This topic has been closed for replies.

Ashutosh_Mishra

Inspiring

Hi there,

Thanks for reaching out. Would you mind sharing the version of OS please?
It'll help us assist you accordingly.

Looking forward to your response.

Regards,

Ashutosh

P

perfect_neighbor5C17Author

Inspiring

Thanks for your response
Operating System: Windows 8.1 Pro 64-bit

The minimum requirements' list says OS should be windows 7 or 10. So my laptop came with windows 8.1 pro preinstalled with key ebedded so I hope Ai supports windows 8.1.

Rishabh_Tiwari

Community Manager

Hi there,

Thanks for reaching out. I am afraid to say that Windows 8.1 is not compatible with Illustrator so you will need to either use Microsoft Windows 7 (64-bit) with Service Pack 1 or Windows 10* (64-bit). For more information on minimum system requirement, you can refer to this help article:

https://helpx.adobe.com/in/illustrator/system-requirements.html

Regards

Rishabh

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