Images Not Importing and Files Stuck in CMYK Conversion in Illustrator 29.7 on Mac M2

[DEEPAK JANGID37902267cmxz]

I have a tecnical issue in my Illustrator app, I am not able to insert and place the picture, as it automatically started the function like: converting to CMYK and take a long to intesert the picture may be 1-2 hrs and is i stop to the fucntion than the file get converted into line drawing and not able to save my file and lost of my work, even to load to file it started taking long time. Please resolve this problem, as I have installed the app on a Mac.

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[Anubhav M]

Hello @DEEPAK JANGID37902267cmxz,

I'm sorry to hear about your experience. Could you share more details, like the version of the OS/Illustrator installed and whether this happens with new documents or when using a different picture for importing, so I can better assist you?

Looking forward to hearing from you.

Anubhav

[deepak_jangid1221]

I’m using a Mac with the M2 chip and Adobe Illustrator (latest version 29.7). I’m facing several issues, even with the new documents or older file save: I’m unable to import any image. When I try, it shows messages like 'Reading Image' or 'Converting to CMYK' and takes an unusually long time (2–3 hours), but the process never completes. Eventually, I have to force-stop . After that, the file switches to Outline View automatically (as shown in the attached image), and I’m unable to save the file as well.

[Abhishek Rao]

Hi @deepak_jangid1221,

Thanks for sharing the details and the screenshots. Could you try turning off GPU Performance from Illustrator's Preferences under the Performance section and see if that makes a difference?

If the issue persists, try saving your file with a new name using File > Save As, then import the image into that new version. Also, let me know if this happens with all images or only certain types, like large TIFFs or CMYK JPEGs. If possible, it would be really helpful if you could share a sample InDesign file and one of the images that's causing the problem, so we can try to reproduce the issue on our end.

Looking forward to your update.

Abhishek

[deepak_jangid1221]

Yes, I tried by turning off GPU Performance in Adobe Illustrator, and then I attempted to import the image; however, I encountered the same problem. Inserting any type of JPEG image causes an issue, or importing artwork takes much longer, even if the previous file or a newly created Illustrator file in Illustrator version 29.9. And I am trying to import the same in InDesign. There is no problem; I can easily import the same image into InDesign.

[Ton Frederiks]

Did you already try to reset your Preferences?

https://helpx.adobe.com/illustrator/using/setting-preferences.html

[deepak_jangid1221]

Yes, I tried it, but it didn't work. The same problem is still there.

[Ton Frederiks]

Which Mac OS version do you use?

[deepak_jangid1221]

mac os Sequoia version 15.5

[Ton Frederiks]

Thanks, that does not sound like it could be causing this.

[DEEPAK JANGID37902267cmxz]

Yes, now I have updated to the newer version 15.6. Still, there is the same problem that I discussed earlier.

[Anubhav M]

Hello @DEEPAK JANGID37902267cmxz,

I'm sorry to hear the suggestions did not help. Could you try checking if Full Disk Access is enabled for Illustrator (https://adobe.ly/4l6IruM) under the system preferences to see if it helps?
Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Anubhav