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Participant
January 29, 2025
Question

Text disappeared in Illustrator 29.2.1 after reopening file

  • January 29, 2025
  • 1 reply
  • 689 views

A couple weeks ago, I created a two-column page with text in both columns, successfully exported the file to PDF, and then saved and closed the file.

Today I opened the .ai file to edit, and the text in the left column is invisible.

When I select the layers I see underlining suggesting lines of text are there, but I don't see the text.

The layers have visibility turned on, and when I looked at Overprint, it is deselected.

 

I also tried opening the .pdf that I had exported from Illustrator a couple weeks ago, and there too, the text in the left column is missing.

But when I open the same pdf in Preview (i'm on a Mac), I can see all the text in the left column.

 

How do I fix this?

I'm running Illustrator 29.2.1 on Mac Sequoia 15.2. 

Thanks.

 

Screenshots:

1) Showing the green highlighting of invisible text. 

2) Layer settings. The missing text is in the top green layer. Moving the layer's position doesn't change anything.

 

1 reply

Anshul_Saini
Community Manager
Community Manager
January 29, 2025

Hi @spaiglass,

 

This issue seems to be specific to this file, given that the text appears in Preview but not in Illustrator or Acrobat. Would you mind uploading both the .AI and .PDF files to WeTransfer, Google Drive, or a similar file-sharing platform and sharing the link here? That would help in investigating further.

 

Looking forward to your response!

 

Best,

Anshul Saini

spaiglassAuthor
Participant
January 30, 2025

Hi Anshul, please take a look at this document. https://drive.google.com/file/d/105L9Az0lPmi4D4vk6M_DSytwYU9y1x0r/view?usp=sharing

Thank you, Shraddha