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Text disappearing when outlined adobe illustrator 27.7

Forum|Forum|2 years ago
July 19, 2023
8 replies
4056 views

We are having issues with the new update to the new Illustrator 27.7. Text, when outlined, dissapear. This is extremely dangerous because we outline files which are allready approved. It happens most often with textes on a curve. We had this issue ones before with an update in 2021.

Does anyone have the same problem and how can it be solved?

Correct answer Anshul_Saini

Hi @Jos2198932062a4 @toms55080441,

I'm glad to inform you that the product team has addressed this issue in the latest Beta (27.9) / Prerelease build 27.8.0.261. Would you both mind installing this version from the CCD and let us know if it fixes the problem at your end?

Thank you for your patience and understanding.

Best Regards,

Anshul Saini

#Marking it correct for visibility

J

Jos2198932062a4Author

Participating Frequently

And this problem reocurred in the latest update 28.2.!!!!!

It seems to be a problem that is fixed during a period en then with an update reintroduced. Very, very dangerous as stated above and very annoying. The Beta version is no solution. The problem is the same there. Text is disapearing during working in the file also now. clicking on the path makes is visable again.

Please help and fix this issue for good!

Jos.

Anubhav M

Community Manager

Hello @Jos2198932062a4,

We understand that encountering technical issues can be frustrating. Would you mind checking if Illustrator behaves this way with all files? If yes, kindly try running Illustrator under a different administrator account (Windows / macOS) to check if it helps.

If the problem persists, kindly share more details, like the exact version of the OS, details about your workflow, a sample file (https://adobe.ly/3uqRy5j), and a screen recording of the problem (https://adobe.ly/3uC249Q), so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

Bempster

Participant

Same problem here with the latest version 28.4.1. Running it on a Mac Studio with OS 14.4.1. We are a fast paced label shop and rely on Illustrator for litterally every job that we produce. This bug is causing problems with jobs not being correct in proofing and print. Please fix before we lose a client or have to rerun another job.

Todd

classroomc27291169

Participant

Hi,

We are still having this problem even though we've implemented the update - it's a nightmare, please can this be reviewed.

Monika Gause

Community Expert

@classroomc27291169 schrieb:

Hi,

We are still having this problem even though we've implemented the update - it's a nightmare, please can this be reviewed.

Does it work when you use Object > Flatten transparency for outlining text.

Also: after the update it might be necessary to reset the preferences - did you do that?

Anshul_Saini