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Text disappearing when outlined adobe illustrator 27.7

Community Beginner ,
Jul 19, 2023 Jul 19, 2023

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We are having issues with the new update to the new Illustrator 27.7. Text, when outlined, dissapear. This is extremely dangerous because we outline files which are allready approved. It happens most often with textes on a curve. We had this issue ones before with an update in 2021.

 

Does anyone have the same problem and how can it be solved?

 

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Bug , Performance

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correct answers 1 Correct answer

Adobe Employee , Jul 27, 2023 Jul 27, 2023

Hi @Jos2198932062a4 @toms55080441,

I'm glad to inform you that the product team has addressed this issue in the latest Beta (27.9) / Prerelease build 27.8.0.261. Would you both mind installing this version from the CCD and let us know if it fixes the problem at your end?

 

Anshul_Saini_2-1690488016637.png

 

Thank you for your patience and understanding.

Best Regards,

Anshul Saini

 

#Marking it correct for visibility

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Community Expert ,
Jul 19, 2023 Jul 19, 2023

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That sounds indeed dangerous, I would conntact Adobe support:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

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Community Expert ,
Jul 19, 2023 Jul 19, 2023

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It's path text?

Anything else special about it? Is it a list?

Does that also happen when you outline it using "Flatten transparency"?

Did you already reboot the computer and reset the preferences?

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Community Beginner ,
Jul 19, 2023 Jul 19, 2023

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Thank you for your reply. This has nothing to do with transparancy flattening.

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Engaged ,
Jul 19, 2023 Jul 19, 2023

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If it’s a type on path — then it’s a known problem which the team is going to fix: http://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/46897540-charact...

If not — report a separate bug report with exact step to reproduce it, please.

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Community Beginner ,
Jul 19, 2023 Jul 19, 2023

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Thank you. Looks like this. We wait in reply of Adobe.

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Community Expert ,
Jul 19, 2023 Jul 19, 2023

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Are you expanding the text on path effect when converting the live text to outlines?

BTW, if you are using any variable fonts make sure to look at the lettering in outline view and weld over any overlaps.

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New Here ,
Jul 25, 2023 Jul 25, 2023

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I am also having the same issue when trying to outline text on a curve, such as in a circle design.

 

A work around I have found is to "Object" >  "Expand" and then the text remains there...

 

Just doing an outline on text on a curve makes it dissappear...

 

Hopefully they fix this bug soon!

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Adobe Employee ,
Jul 27, 2023 Jul 27, 2023

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Hi @Jos2198932062a4 @toms55080441,

I'm glad to inform you that the product team has addressed this issue in the latest Beta (27.9) / Prerelease build 27.8.0.261. Would you both mind installing this version from the CCD and let us know if it fixes the problem at your end?

 

Anshul_Saini_2-1690488016637.png

 

Thank you for your patience and understanding.

Best Regards,

Anshul Saini

 

#Marking it correct for visibility

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Community Expert ,
Jul 27, 2023 Jul 27, 2023

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Hi @Anshul_Saini 

glad to hear it.

😀

FYI  That thread:

https://community.adobe.com/t5/illustrator-discussions/text-on-path-curve-bug/td-p/13966304

seems to be related with the same problem. (Text on the path, written and saved in older versions, "disappears" after opening in 27.7 )

 

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Community Expert ,
Jul 28, 2023 Jul 28, 2023

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New Here ,
Aug 31, 2023 Aug 31, 2023

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Hi,

We are still having this problem even though we've implemented the update - it's a nightmare, please can this be reviewed.

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Community Expert ,
Aug 31, 2023 Aug 31, 2023

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@classroomc27291169  schrieb:

Hi,

We are still having this problem even though we've implemented the update - it's a nightmare, please can this be reviewed.


 

Does it work when you use Object > Flatten transparency for outlining text.

 

Also: after the update it might be necessary to reset the preferences - did you do that?

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Adobe Employee ,
Sep 04, 2023 Sep 04, 2023

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Hello @classroomc27291169,

 

I'm sorry to hear that you're still experiencing this problem. To ensure you have the latest updates and bug fixes, please confirm that you are using Adobe Illustrator version 27.8.1. If you are not, I recommend updating to this version, as it might contain a fix for the issue you're facing.

 

If the problem persists after updating, you can try resetting Illustrator preferences, as suggested by Monika Gause.

 

If the issue still persists after updating and resetting preferences, it would be helpful to gather more information to assist in troubleshooting. Would you mind providing the following:

  1. Your system details, including the operating system version.
  2. The make and model of your GPU (graphics card).
  3. A screen recording or detailed description of the issue showing the steps you take before the text disappears.
  4. If possible, share the Illustrator file where this issue occurs.
  5. Confirmation of whether you are using Pantone colors as fill for the outlined text.

 

The more information you can provide, the better we can investigate and assist you with resolving the problem. Thank you for your cooperation, and we're here to help you get this sorted out.

 

Best,

Anshul Saini

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Community Beginner ,
Feb 05, 2024 Feb 05, 2024

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And this problem reocurred in the latest update 28.2.!!!!!


It seems to be a problem that is fixed during a period en then with an update reintroduced. Very, very dangerous as stated above and very annoying. The Beta version is no solution. The problem is the same there. Text is disapearing during working in the file also now. clicking on the path makes is visable again.

 

Please help and fix this issue for good!

 

Jos.

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Adobe Employee ,
Feb 15, 2024 Feb 15, 2024

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Hello @Jos2198932062a4,

We understand that encountering technical issues can be frustrating. Would you mind checking if Illustrator behaves this way with all files? If yes, kindly try running Illustrator under a different administrator account (Windows / macOS) to check if it helps.


If the problem persists, kindly share more details, like the exact version of the OS, details about your workflow, a sample file (https://adobe.ly/3uqRy5j), and a screen recording of the problem (https://adobe.ly/3uC249Q), so we can investigate this further.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Apr 22, 2024 Apr 22, 2024

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Same problem here with the latest version 28.4.1. Running it on a Mac Studio with OS 14.4.1. We are a fast paced label shop and rely on Illustrator for litterally every job that we produce. This bug is causing problems with jobs not being correct in proofing and print. Please fix before we lose a client or have to rerun another job.

Todd

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Community Expert ,
Apr 22, 2024 Apr 22, 2024

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Did you reset the preferences when updating Illustrator?

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Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

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Hi there (@Bempster),

 

Apologies for the inconvenience. Could you provide further information about the machine? If you need help in sharing system details, you can follow the steps shared here.

Additionally, could you confirm whether this issue pertains to a specific file? If so, please specify the version in which the file was originally created.

 

Thanks,

Srishti

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New Here ,
Apr 22, 2024 Apr 22, 2024

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Hi,
 The problem is not isolated to one file, but it is always type on a curved path. I can't really provide the file creation information as they are provided by our clients. The supplied files can be either native .ai or .pdf, but I can't tell you if the issue is isolated to one or the other. I do know it can occur when the files I receive are pdfs.
 The machine is a Mac Studio
Chip - M2 Max
Memory - 96GB
OS - Senoma 14.4.1
Illustrator 28.4.1

Thank You
Todd

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Adobe Employee ,
Apr 24, 2024 Apr 24, 2024

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Thanks for sharing the details. Please also check and confirm if the same issue happens with new files. If not, we might need a sample file to replicate the issue. If it is fine with you may share it via DM.

 

Regards!

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