Text typing by itself, loads of X/boxes appear.

[hollys16820993]

When I choose the Type Box tool, and click in the document to create a Type Box or simply place text, as soon as the box is created, it fills with X's/squares and goes off on it's own continually typing the X/square. I've tried changing font, but it always defaults back to Myriad pro as it's typing. Tried fiddling with some preferences, tried shutting the program and restarting - not sure what to do. Please help! 

[Anubhav M]

Hello @hollys16820993,

We understand that encountering technical issues can be frustrating. Would you mind resetting Illustrator's preferences as described in this article (https://adobe.ly/3zf3AAG) and checking if it helps?

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders, the location of which is mentioned above.

Also, try running Illustrator under Safe Mode (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[hollys16820993]

Hi, triedall that and doesn't work. I can sometimes fix it by using the laptop keyboard on a different program and going back to illustrator (I have a usb keyoard and mouse set up with 2 connecting monitors) but it just eventually keeps happening. This issue doens't happen with any other program including Adobe photoshop. 

[hollys16820993]

so any other ideas?

[Anubhav M]

Hello @hollys16820993,

Sorry for the delayed response. Would you mind sharing some more details, like the exact version of the OS/Illustrator, system information report (https://adobe.ly/4dCBVID), and a screen recording of the problem (https://adobe.ly/4d9sC3c), so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

[hollys16820993]

Sorry this took a while to get sorted. Screen recording here - https://drive.google.com/file/d/1TsoOL8RVRYKtCVhhsdYBO04uX7s7-V1k/view?usp=sharing

msinfo - https://drive.google.com/file/d/1Tu35RkMDTd6xPviNYuc8NgTuJHnKQC5w/view?usp=sharing

Thanks

[hollys16820993]

You've just marked my comment as the correct answer but i put that ages ago! It ony worked a couple of times and the issue is back and worse which is why I've just sent you the recording etc

[hollys16820993 · Accepted solution]

Ok so after a lot of trying different things - I unplugged the keyboard and it seemed to fix it!