The apps keep crashing, help (I’m on iPad)

Forum|Forum|3 years ago
August 6, 2022
1 reply
232 views

I downloaded Adobe fresco and illistrator and every time I open them, they crashed after 2-3 seconds... I tried redownloading multiple times, restarting my iPad and erasing all data on my iPad too... please help me solve this issue, I've attached a video recording, thanks!

FullSizeRender-MOV.zip

Bug

This topic has been closed for replies.

Monika Gause

Community Expert

Helping you with this will get difficult, since the iPad is a closed shop.

You can try and check out these threads to get help, but possible not during the weekend.

https://community.adobe.com/t5/illustrator-on-the-ipad-discussions/illustrator-for-ipad-keeps-crashing/td-p/11589618

https://community.adobe.com/t5/illustrator-on-the-ipad-discussions/adobe-illustrator-keeps-crashing-on-the-ipad/m-p/11546156

B

Bryan25544685lq4oAuthor

Participant

I've read those treads before already, and I've tried doing as they say. No luck 😞

Anshul_Saini

Community Manager

Hi Bryan,

We are sorry to hear about the crashing! I know that's really frustrating.

Would you mind sharing a few details like:

iPad Model & generation
iPadOS, Ai & Fresco exact version
Crash logs
Open iOS Settings > Privacy > Analytics and improvements > Analytics data on your device. You will see file names like “adobe illustrator***.ips" & "JetsamEvent-***.ips".
Please share these files and ensure they are the recent ones you can identify with the date & time at the end of the logs.

Looking forward to your response.

Thanks & Regards,

Anshul Saini

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