Illustrator for iPad keeps crashing

[5FF5]

Illustrator for iPad keeps crashing no have the latest version of the iPad so I'm not sure why it keeps crashing. 

How can I fix this so I can use it for school?

Thank you!

[Monika Gause · Accepted solution]

Please check if your iPad meets the requirements

https://helpx.adobe.com/illustrator/system-requirements-ios.html

[5FF5]

I meet all of those requirements and it still crashes. I've uninstalled and reinstalled so many times and still crashes. Idk what to do and really upset about it cuz its like the only reason why I got an ipad.

[5FF5]

I meet all of those requirements and it still crashes. I've uninstalled and reinstalled so many times and still crashes. Idk what to do and really upset about it cuz it is the only reason why I got an iPad.

[Monika Gause]

Please contact Customer Care.

https://helpx.adobe.com/contact.html

[anned24433363]

Customer care, which is a bot that sends you to this page. 

[Srishti Bali · Accepted solution]

Hi there,

Really sorry to hear about this. We have released an update recently (1.0.3) with stability and bug fixes. Please update the app from the App Store and check if that helps. If not, please share the following details.

Does the app crash as soon as you launch it? If yes, please share some additional details so that we can assist you further. We'd need the crash logs which you could share with me over a direct message.

How to look for the crash logs: 

• Open iOS Settings > Privacy > Analytics and improvements > Analytics data on user device. You will see file names like “adobe illustrator***.ips. That's the log file, please share it over DM.

Also, let us know the - 

• iPad make and model

• iOS version
• Are you using any trackpad or keyboard? If yes, do share the details.

Regards,

Srishti

[Erin Morgana]

Hi,

I am using the most recent version of Illustratrator for the new iPad Air 4, with the Apple 2 pencil.

Unfortunately I'm experiencing the same and some additional issues:

-App crashes

-Unable to access certain pieces of work: when attempting to open certain 'faulty'  pieces, another piece of work opens or when managing to open a 'faulty' piece, the area is all black or all white and no matter how much zooming in or out, there is no image viewable.

-Layers are starting to behave strangely, such as visible layers is still invisible 

Please help with some steps or advice as I'm loosing precious art wok that I have spent hours on, and now fearful to use Illustrator on the iPad.

Erin Morgana 

[defaultxp59usvfpmza]

Having the same issue, did you get a solve?

Laura

[Danielle Wood]

I am having the same issue - it's driving me insane. Any solve, yet?

[default342hsa4rtzfl]

Any fix? Having the same issues

[Danielle Wood]

Turns out my specific file was my biggest problem (unfortunately still no idea why - I left the link to the file with Adobe support). I re-made it and it worked better, but it still crashed intermittently. At least I could get some work done in between re-launching AI. 

[hstep]

Hi,

I am also having this issue. My iPad meets all the specifications. The application crashes when I use the apple pencil. It seems that if I have the pencil pressed to the screen for too long, the app crashes and closes itself. Any advice on how I can get this to work better?

[@icewaterrr]

The main post is 2 years old and people are still suffering from this issue. This is ridiculous! I'm sitting here for hours on a piece just for the app to crash and I lose it all. My time and money is being wasted. This was the only reason bought an iPad and my school strictly uses AI so I don't have a choice.  If I didn't have honestly I would use Procreate. This so sad this company is trash and doesn't care about its customers. FIX THIS APP NOW ARTIST ARE SUFFERING. and yes my iPad is the right specs and the app is updated.

[fjaerilalie]

I'm having the same issues. My ipad meets all the requirements. I spent a LOT of money on creative cloud, and I keep losing work. 
I use illustrator for work, and it keeps crashing when i'm making free hand illustrations (without apple pencil, just with index finger).

This is extremely frustrating. Ultimately it crashes after just mere seconds.

PLEASE HELP!

[Monika Gause]

Please contact Customer Care. They will tell you how to proceed and how to troubleshoot this.

https://helpx.adobe.com/contact.html

[ivaann21]

had same issue (app crashing)

thankfully im jailbroken so just downgraded from latest version 2.1.2 to 2.0 and everything works fine

[ninam77650311]

I will probably use Procreate too if I don't find the solution 😞 I have Procreate but I wanted to create vector image in Ai

[Fire and Hops]

Im also having this issue.  Ipad Pro with Apple Pencil (2nd Gen).  Everything has been updated.  How has this not been fixed?

[evab63150617]

Am having this issue too on opening with an empty document.

Crashes the moment I touch the pencil to the screen.

Useless.

The link to see if your ipad is compatible with Illustrator clearly states any ipad that works with either apple pencils is compatible.

[Anubhav Majumder]

Hello @evab63150617, @Fire and Hops, @ninam77650311,

We are sorry to hear about this experience. I hope the problem is resolved by now. If not, please share some additional details so we can assist you further. We'd need the crash logs which you could share with me over a direct message.

How to look for the crash logs: 

• Open iOS Settings > Privacy > Analytics and improvements > Analytics data on the user device. You will see file names like "adobe illustrator***.ips. That's the log file, kindly share it over DM.

Also, let us know the following:

• iPad make and model

• iOS version
• Are you using any trackpad or keyboard? If yes, do share the details.

Looking forward to your response.

Thanks,

Anubhav

[imix4u]

It seems to have resolved itself. Maybe a version update or something. Thanks!

[Lena Carlsson]

Same issue. Doing artwork in illustrator on iPad Pro with latest IOS and app version using Pencil2. Crashes while using brushes on layers. Seems not able to handle more than a few additions without crashing, which leads to work being lost and having to be redone. To save myself the trouble, I try to be a step ahead by regularly closing and saving my work. Which means having to set up brush and palette again every time I reopen. Very frustrating! 

[BlssdXDesign]

I am having the same issue since the last update over two weeks ago, as well as other issues, such as freezing, nothing appears when attempting to paste to another document. It's frustrating, actually at this point, aggravating spending most of the day working on one document that should take less than an hour. 

[imix4u]

I'm also having this issue. Driving me crazy