Illustrator for iPad keeps crashing no have the latest version of the iPad so I'm not sure why it keeps crashing.
How can I fix this so I can use it for school?
I meet all of those requirements and it still crashes. I've uninstalled and reinstalled so many times and still crashes. Idk what to do and really upset about it cuz its like the only reason why I got an ipad.
I meet all of those requirements and it still crashes. I've uninstalled and reinstalled so many times and still crashes. Idk what to do and really upset about it cuz it is the only reason why I got an iPad.
Customer care, which is a bot that sends you to this page.
Really sorry to hear about this. We have released an update recently (1.0.3) with stability and bug fixes. Please update the app from the App Store and check if that helps. If not, please share the following details.
Does the app crash as soon as you launch it? If yes, please share some additional details so that we can assist you further. We'd need the crash logs which you could share with me over a direct message.
Also, let us know the -
I am using the most recent version of Illustratrator for the new iPad Air 4, with the Apple 2 pencil.
Unfortunately I'm experiencing the same and some additional issues:
-Unable to access certain pieces of work: when attempting to open certain 'faulty' pieces, another piece of work opens or when managing to open a 'faulty' piece, the area is all black or all white and no matter how much zooming in or out, there is no image viewable.
-Layers are starting to behave strangely, such as visible layers is still invisible
Please help with some steps or advice as I'm loosing precious art wok that I have spent hours on, and now fearful to use Illustrator on the iPad.
Having the same issue, did you get a solve?
I am having the same issue - it's driving me insane. Any solve, yet?
Any fix? Having the same issues
Turns out my specific file was my biggest problem (unfortunately still no idea why - I left the link to the file with Adobe support). I re-made it and it worked better, but it still crashed intermittently. At least I could get some work done in between re-launching AI.
I am also having this issue. My iPad meets all the specifications. The application crashes when I use the apple pencil. It seems that if I have the pencil pressed to the screen for too long, the app crashes and closes itself. Any advice on how I can get this to work better?
The main post is 2 years old and people are still suffering from this issue. This is ridiculous! I'm sitting here for hours on a piece just for the app to crash and I lose it all. My time and money is being wasted. This was the only reason bought an iPad and my school strictly uses AI so I don't have a choice. If I didn't have honestly I would use Procreate. This so sad this company is trash and doesn't care about its customers. FIX THIS APP NOW ARTIST ARE SUFFERING. and yes my iPad is the right specs and the app is updated.
I'm having the same issues. My ipad meets all the requirements. I spent a LOT of money on creative cloud, and I keep losing work.
I use illustrator for work, and it keeps crashing when i'm making free hand illustrations (without apple pencil, just with index finger).
This is extremely frustrating. Ultimately it crashes after just mere seconds.
had same issue (app crashing)
thankfully im jailbroken so just downgraded from latest version 2.1.2 to 2.0 and everything works fine
I will probably use Procreate too if I don't find the solution 😞 I have Procreate but I wanted to create vector image in Ai
Im also having this issue. Ipad Pro with Apple Pencil (2nd Gen). Everything has been updated. How has this not been fixed?
Am having this issue too on opening with an empty document.
Crashes the moment I touch the pencil to the screen.
The link to see if your ipad is compatible with Illustrator clearly states any ipad that works with either apple pencils is compatible.
We are sorry to hear about this experience. I hope the problem is resolved by now. If not, please share some additional details so we can assist you further. We'd need the crash logs which you could share with me over a direct message.
Also, let us know the following:
Looking forward to your response.
It seems to have resolved itself. Maybe a version update or something. Thanks!
I am using the iPad Pro M2 6th Gen which I bought recently. I have installed Adobe Illustrator and purchased the Subscription. Right now whenever I use Adobe Illustrator with my bare hands I don't find any issues. but if I use my Apple pencil then the app get crashes and it goes to the home page
I have updated the application, also updated the OS to the latest one, still I am still facing the same issue
Turn off the Apple Pencil Effects in the system preferences.
I cannot find anything called Apple Pencil Effects in System Preference.