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Illustrator for iPad keeps crashing

Community Beginner ,
Nov 12, 2020 Nov 12, 2020

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Illustrator for iPad keeps crashing no have the latest version of the iPad so I'm not sure why it keeps crashing. 

How can I fix this so I can use it for school?

 

Thank you!

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How to, Performance

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correct answers 2 Correct answers

Adobe Community Professional , Nov 12, 2020 Nov 12, 2020
Please check if your iPad meets the requirements https://helpx.adobe.com/illustrator/system-requirements-ios.html

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Adobe Employee , Nov 27, 2020 Nov 27, 2020
Hi there, Really sorry to hear about this. We have released an update recently (1.0.3) with stability and bug fixes. Please update the app from the App Store and check if that helps. If not, please share the following details. Does the app crash as soon as you launch it? If yes, please share some additional details so that we can assist you further. We'd need the crash logs which you could share with me over a direct message. How to look for the crash logs:  Open iOS Settings > Privacy > A...

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Adobe Community Professional ,
Nov 12, 2020 Nov 12, 2020

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Please check if your iPad meets the requirements

https://helpx.adobe.com/illustrator/system-requirements-ios.html

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Community Beginner ,
Nov 20, 2020 Nov 20, 2020

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I meet all of those requirements and it still crashes. I've uninstalled and reinstalled so many times and still crashes. Idk what to do and really upset about it cuz its like the only reason why I got an ipad.

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Community Beginner ,
Nov 20, 2020 Nov 20, 2020

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I meet all of those requirements and it still crashes. I've uninstalled and reinstalled so many times and still crashes. Idk what to do and really upset about it cuz it is the only reason why I got an iPad.

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Adobe Community Professional ,
Nov 20, 2020 Nov 20, 2020

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Please contact Customer Care.

https://helpx.adobe.com/contact.html

 

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Adobe Employee ,
Nov 27, 2020 Nov 27, 2020

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Hi there,

 

Really sorry to hear about this. We have released an update recently (1.0.3) with stability and bug fixes. Please update the app from the App Store and check if that helps. If not, please share the following details.

 

Does the app crash as soon as you launch it? If yes, please share some additional details so that we can assist you further. We'd need the crash logs which you could share with me over a direct message.

How to look for the crash logs: 
  • Open iOS Settings > Privacy > Analytics and improvements > Analytics data on user device. You will see file names like “adobe illustrator***.ips. That's the log file, please share it over DM.

 

Also, let us know the - 

  • iPad make and model
  • iOS version
  • Are you using any trackpad or keyboard? If yes, do share the details.

 

Regards,

Srishti

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New Here ,
May 18, 2021 May 18, 2021

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Hi,

 

I am using the most recent version of Illustratrator for the new iPad Air 4, with the Apple 2 pencil.

Unfortunately I'm experiencing the same and some additional issues:

-App crashes

-Unable to access certain pieces of work: when attempting to open certain 'faulty'  pieces, another piece of work opens or when managing to open a 'faulty' piece, the area is all black or all white and no matter how much zooming in or out, there is no image viewable.

-Layers are starting to behave strangely, such as visible layers is still invisible 

 

Please help with some steps or advice as I'm loosing precious art wok that I have spent hours on, and now fearful to use Illustrator on the iPad.

 

Erin Morgana 

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New Here ,
Jul 04, 2021 Jul 04, 2021

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Having the same issue, did you get a solve?

 

Laura

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New Here ,
Jul 30, 2021 Jul 30, 2021

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I am having the same issue - it's driving me insane. Any solve, yet?

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New Here ,
Aug 02, 2021 Aug 02, 2021

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Any fix? Having the same issues

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New Here ,
Aug 03, 2021 Aug 03, 2021

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LATEST

Turns out my specific file was my biggest problem (unfortunately still no idea why - I left the link to the file with Adobe support). I re-made it and it worked better, but it still crashed intermittently. At least I could get some work done in between re-launching AI. 

 

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