The latest Illustrator Beta won't launch anymore

[Davezilla Media]

I have been using the Illustrator Beta exclusively for a few months now with no issues until today. It simply won't launch. I was using it yesterday and it was fine. No other updates or changes to my Mac. Attached is a screenshot of the error message. Is this happening for a reason, or do I need to re-install?

[Monika Gause]

Did you already reboot the computer and reset the Illustrator preferences?

[Davezilla Media]

Yes, I rebooted and did the option+Command+Shift boot, but it will not launch.

[Davezilla Media]

I don't know if it helps, but I am running MacOS 13.4.1 on an 2.6 GHz 6-Core Intel Core i7 MacBook Pro. I read that lower versions of Ventura had issues with the Beta, but I've kept my Mac up to date.

[Monika Gause]

I suppose you didn't install anything overnight?

Did you check the Creative Cloud app if there is a newer version of the Beta?

[Davezilla Media]

No, nothing new installed, Monika. The only update on Creative Cloud is for a Pantone plugin which came out today,  after I noticed the launch issue. I don't think updating that will affect the Beta's launch (it's not installed on the Illustrator Beta).

[Monika Gause]

You could contact Customer Care to have them search for it in your system: https://helpx.adobe.om/contact.html

I'm also going to tag @Anshul_Saini - do you perhaps have an idea?

[Anshul_Saini · Accepted solution]

Hello @Davezilla Media,

I understand your frustration with Illustrator Beta not launching after using it without issues. I'm here to assist you in resolving this matter. It's great that you've already tried rebooting and resetting preferences.

Considering your macOS version (13.4.1) and your efforts to keep your Mac up to date, there are a couple of steps you could try:

• Ensure you have the latest version of Illustrator Beta. We released a new beta, v28.0.0.10 today. You can manually try updating to this version from the Creative Cloud desktop app and see if it resolves the issue.

• macOS security settings might prevent applications from launching. Go to your macOS System Settings, click on "Privacy & Security" in the sidebar, then navigate to the "Security" section. There, you might find an "Open Anyway" option next to a message about the Illustrator Beta app being blocked from opening. Clicking this button should allow the app to launch.

Feel free to try these steps, and if the issue still remains, don't hesitate to reach out for further assistance. Thanks, @Monika Gause, for tagging me and bringing this issue to my attention.

Best regards,

Anshul Saini

[Davezilla Media]

Thank you. It was definitely corrupted. Re-installing it did the trick. 

[Anshul_Saini]

Thank you for providing an update, @Davezilla Media. I'm relieved to hear that the issue has been resolved through reinstallation.

If you ever have more questions or encounter any other challenges, please don't hesitate to reach out. The community is here to help and support you. Wishing you smooth and uninterrupted creative endeavors ahead!

Best regards,

Anshul Saini

[Lamia32638642a5i6]

hi I have the same problem I am not able to open my folders from Adobe Cloud because the Illustrator beta has crashed and not opening so the default app opening the folders on Creative Cloud is the Illustrator beta and now I am not able to access my folders saved there

[Monika Gause]

It does not work to access your files via the Creative Cloud app? In the "Files" section?

[Lamia32638642a5i6]

I watched a video on YouTube and I uninstalled the app from the system settings I don't know from somewhere in the laptop and it worked now I am opening the normal Illustrator through Creative Cloud thank u

[Anthony306336317dmz]

Not sure if this will help anyone. For some reason having InDesign open then opening Illustrator (either version) would cause this issue for me. Closing InDesign allowed illustrator to open as normal.