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The Operation can not complete because of an unknown error. [DFER]

New Here ,
Nov 07, 2022 Nov 07, 2022

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I seem to be having an issue with linked images in files. Even if these files are packaged and saved in the exact same place, illustrator is unable to find them. I often get another error that reads: "Could not find plug-in to read linked file "Xxxxxx" Choose replace to selecter another" 

I don't know if I have removed an important plugin by accident when clearing the cache? or if there is some other reason for these messages? 

Hope you can help! 

Thanks,
Michael

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Bug , Import and export , Third party plugins

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Community Expert ,
Nov 07, 2022 Nov 07, 2022

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Convert the files to a different format like TIFF. There are still weird bugs in OS X where certain JPG and PNG files won't be handled correctly.

 

Mylenium 

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Adobe Employee ,
Nov 18, 2022 Nov 18, 2022

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Hi @MichaelDsgns,

 

Thanks for reaching out. I hope the issue is resolved with the Mylenium suggestion to convert the JPG to Tiff format. If not, would you mind sharing the JPG file via DM and confirming the OS & Illustrator version?

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks,
Anshul Saini

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