Skip to main content
M
marcor84099788
Participating Frequently
August 20, 2019
Question

The operation cannot complete because of an unknown error [CANT]

  • August 20, 2019
  • 6 replies
  • 22239 views

I recently started getting this message as soon I open Illustrator "The operation cannot complete because of an unknown error [CANT]" and once it opens all my tool windows are hidden and I have to open them one at a time. Can anyone help.

    This topic has been closed for replies.

    6 replies

    I
    Imransagor338
    Participating Frequently
    October 15, 2020

    "Solution for Adobe Illustrator. Regarding the problem...

    "The operation cannot complete because of an unknown error. (Cant)"

    The problem is caused by some files in the directories.

    "c: \ Program Files \ Common Files \ Adobe \ UXP \"

    In Windows 10 (X64)

    Rename to "c: \ Program Files \ Common Files \ Adobe \ 00UXP \"

    (In this way they are not erased and you can return to them, for if other programs fail)

    It contains the routines for the start screen and new documents of the different Abobe programs.

    https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

    luck!!! 😉 :)"
    Changing UXP to 00UXP worked like a charm!! This actually works for me!!!


    ✅For more information, Follow this link: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/36301807-the-operation-cannot-complete-because-of-an-unknow

      K
      Kyose95
      Participant
      September 29, 2020

      I also had the same problem. when the pop up appears and i press ok, it's not going well. I have deleted my preferences folder but it still pop up when I want to run adobe illustrator. I have tried to reinstall it many times but it still appears. I am using version 24.2.3 in windows 10

        I
        Imransagor338
        Participating Frequently
        October 15, 2020

        "Solution for Adobe Illustrator. Regarding to this problem...

        "The operation cannot complete because of an unknown error. (CANT)"

        The problem is caused by some files in the directories.

        "c:\Program Files\Common Files\Adobe\UXP\"

        In Windows 10 (X64)

        Rename to "c: \ Program Files \ Common Files \ Adobe \ 00UXP \"

        (In this way they are not totally erased and you can return to them in the future, for if other programs fail)

        It contains the routines for the start screen and new documents of the different Abobe programs.

        https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

        luck!!! 😉 :)"
        Changing UXP to 00UXP worked like a charm!! This actually works for me!!!


        For more information, Follow this link: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/36301807-the-operation-cannot-complete-because-of-an-unknow

          U
          user7396934
          Participant
          August 30, 2020

          The operation cannot complete because of an unknown error cant.

          getting the same error and I tried to uninstall and reset preferences and reinstall. but still getting error. Please help me.

          I am using windows 10 pro version: 2004 Illustrator version 24.3.0

            Monika Gause
            Community Expert
            Monika GauseCommunity Expert
            Community Expert
            August 30, 2020

            What exactly are you doing when this happens?

            Please tell us more about the file - is it an old file? What is in it?

            And please create a new thread for your issue, since the directions in this one don't help you.

            U
            user7396934
            Participant
            August 30, 2020

            I press an OK button when showing error "the operation cannot complete because of an unknown error [cant]"

            And illustrator opens but not working properly like a new file or anything.

            when I illustrator exit the illustrator crash. what should I do please help me fast.

            Recently I updated illustrator last version 24.1.1 and recently update 24.3.0

              N
              neuroblade
              Participant
              December 15, 2019

              Same error message while taking a traced object to which I had successfully applied a Gaussian blur, and when I click on the Gaussian blur in object appearance and try to modify how many pixels of blur to apply, I get the same message (along with the follow-up message "An error occurred while processing the appearance of an object") and the previously applied Gaussian blur no longer appears. Even if I completely delete Gaussian blur from the appearance, and try to re-apply it, I get both of these error messages.

              I'm using the latest Illustrator build 24.0.1 on the latest Mac OS Catalina 10.15.2. No third party plug-ins. And yes, the OS updated within the last 24 hours. 

              A
              angelbotsis
              Participant
              January 22, 2020

              Any update on this? Did you solve this? I got the same exact error when applying a 3d effect out of the blue.

              Monika Gause
              Community Expert
              Monika GauseCommunity Expert
              Community Expert
              January 22, 2020

              "Any update on this? Did you solve this? I got the same exact error when applying a 3d effect out of the blue."

               

              Which version? Which system?

              Does it work after a computer restart?

              Does it work with simple objects? A rectangle?

              K
              Katie Houghton
              Inspiring
              August 20, 2019

              Can you try it under another user to see if the problem persists. This will also make us aware if it is a user preference issue or a system issue.

              M
              marcor84099788Author
              Participating Frequently
              August 20, 2019

              Katie, I have try with another user and still nothing.

              Monika Gause
              Community Expert
              Monika GauseCommunity Expert
              Community Expert
              August 20, 2019

              Which version?

              Which system?

              Third party plugins?

              Did you update anything recently?

              M
              marcor84099788Author
              Participating Frequently
              August 20, 2019

              Hello, it happen with the latest version 20.3. Out of the blue the error pop up. I already uninstalled the app with the CC cleaner tool, reinstalled it and still having the same error pop.

              Kevin Stohlmeyer
              Community Expert
              Kevin StohlmeyerCommunity Expert
              Community Expert
              August 20, 2019

              Yes I did.

              No printer connected. I downloaded the latest version now.


              This is a pretty common issue - make sure the account you are running has Admin privileges and the system folders have permissions set properly.

                Terms & ConditionsAccessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices