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1

Unable to Download Illustrator - Windows on ARM

New Here ,
Jul 04, 2024 Jul 04, 2024
I downloaded the creative cloud to download adobe acrobat, photoshop, and illustrator. I could download everything except for illustrator. In the creative cloud it only gives me the option to download a mobile version or access via web, but I need the app downloaded. I have a 12 core, 16 gb ram, and 512 ssd. Everything is up to date. Laptop is the new microsoft copilot.
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correct answers 1 Correct answer

Adobe Employee , Jul 30, 2024 Jul 30, 2024

Hello everyone,

Thanks for your patience. Illustrator (beta) is now available for Microsoft Copilot+ PCs with Snapdragon X Series ARM architecture-based processors. Get started here: (https://adobe.ly/46ppspy). Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,
Anubhav

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Adobe Employee ,
Jul 14, 2025 Jul 14, 2025

Hello @Alain Trienes,

I am sorry to hear about your experience. Could you share more details along with a screen recording of the problem you are encountering while trying to install Illustrator on your Copilot+ PC, so I can better assist you?

Looking forward to hearing from you.
Anubhav

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New Here ,
Jul 16, 2025 Jul 16, 2025

The problem I'm encountering is that I can't download the apps at all! Only the Beta versions but meanwhile I'm paying for the full package several months now... when I Google when the full versions will be released they state somewhere July this year but we're already half-way July........... 

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Adobe Employee ,
Jul 17, 2025 Jul 17, 2025

Hello @Alain Trienes,

I apologize for the inconvenience and understand how important it is for you to have Illustrator available on your Microsoft Copilot+ PCs. We know you've been waiting a long time for this. This version of Illustrator is too new and is still a work in progress, which is why it is currently only available in English locales and runs in emulation mode.

Our product team acknowledges this and is working diligently to make it available in multiple locales as soon as possible.

In the meantime, please upvote the UserVoice page and add your comments there. We will continue to provide updates here as soon as we have more information.

Thank you in advance for your patience and support!
Anubhav

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New Here ,
Aug 07, 2025 Aug 07, 2025
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It's pretty hilarious honestly, over a year past the promised date when they went all out to co-market the creative cloud platform with the launch of Copilot last year. Had they not done that, I certainly wouldn't have purchased my device. Practically feels like they've just given up on developing the ARM compatible Illustrator application.

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