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unable to export as png, unknown error message

Forum|Forum|7 years ago
September 23, 2018
3 replies
41004 views

I've been trying to do some work and when i finally finished and went to export my image as a png i get the error message "the operation can not complete because of an unknown error [!now]" I can export as a jpg fine, this is only when i try to export as a png which is the file i mostly use.

Correct answer Tadjeddine279390586uik

I Thing You Are Using 300 ppi Try Use 150 ppi & Export Again.

Tadjeddine279390586uikCorrect answer

Participant

I Thing You Are Using 300 ppi Try Use 150 ppi & Export Again.

manal shanableh

Legend

Try from file> export> save for web, then choose PNG 24.

Community Expert

Community Expert

Which system, which version?

What's in the file?

How large is the file?

How do you export and exactly where?

Which options when exporting?

bthomas1996Author

Participant

I have a mac computer os sierra version 10.12.6

adobe illustrator cc 2018 22.1 i believe

image size 7632x6480 pixels

trying to export to a local folder on my system

File-Expot as- png-hi resolution, art optimized, transparent background

Community Expert

Community Expert

bthomas1996 schrieb
image size 7632x6480 pixels

I would think that this is the cause of your issue.

Even if JPEG can be exported that doesn't mean PNG will be as well.