Unable to save or open files in Illustrator 2019 on mac OS Catalina

Forum|Forum|6 years ago
October 12, 2019
4 replies
909 views

Hello, after upgrading my Mac for OS Catalina impossible to open or save any files with Illustrator CC 2019.

Nothing happens when I use one of these options. Macbook pro 15 inc, 2018, 32 Go

I use Adobe suite with Creative Cloud. No problem with Photoshop or Indesign

If someone can help me

Thanks a lot

Gilles

{Renamed by MOD}

This topic has been closed for replies.

Srishti Bali

Community Manager

Hi,

Apologies for the inconvenience caused to you due to this issue. We have tried to address it in our beta build. Please take a look at this UserVoice link for more details: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38772067-can-t-save-fil...

Regards,

Srishti

Srishti Bali

Community Manager

Hi,

We are so sorry to hear about this issue. This has been reported by a few other users as well. I would request if you can upvote this issue here: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38772067-can-t-save-files-in-catalina

This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases.

As a workaround, please try saving the document by following this method.

Go to Files > Scripts > SaveDocsAsPDF

Also, could you please confirm if you are using MacBook Pro Touch Bar? If yes, please go to System Preferences > Keyboard and check if you see the Touchbar options? We have noticed that user's who are using MacBook Pro Touch Bar are getting this issue more.

All this information will help us investigating this issue and fix it as soon as possible.

Regards,

Srishti

gillesb60109250Author

Participant

Hi Srishti, thanks for your answer.

I'm using MacBook pro Touch bar and can't see Touch bar option in System preferences

regards

gilles

Rishabh_Tiwari

Community Manager

Hi Gilles,

Thanks for the confirmation. Our team is working on it and we need a few more details to investigate this issue further. For example:

SPX file from MAC
Click on Apple Icon > About this Mac > System Report
This will launch the System Profiler
Then Click File > Save > Save in Creative Cloud Files
Then open www.assets.adobe.com
Click on three dots next to spx file > Share > Copy Link and paste it in Private message I just sent you.