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MontyDraws
MontyDraws
Known Participant
October 26, 2023
Answered

Unable to use toolbar in Illustrator after Sonoma update

  • October 26, 2023
  • 12 replies
  • 8832 views

Just updated my mac to Sonoma 14.1/ Illustrator version 28.0. After update it is no longer functioning. 

 

Clicking any tool on the toolbar menu jumps the finder to the desktop. Clicking back on the artboard brings the toolbar back up but it is impossible to select a tool (key commands still work).

 

This did not happen before the Sonoma update and it only happens in Illustrator. 

 

Have done all the usual steps such as restarting, deleting all the adobe stuff from the library and reinstalling illustrator. 

 

 

    Correct answer Monika Gause

    I still have this problem, I'm on Sonoma 14.5


    Do you have Proofpoint installed? Or Rectangle, Magnet or Zoom?

    12 replies

    Y
    Yerdog76
    Participant
    July 1, 2024

    I've only just upgraded my Mac to Sonoma. Everything working perfectly beforehand. My Mac has slowed down considerably. I have lots of RAM and lots of storage left still so that really isn't a problem. Macbook Pro is just over a year old. When I toggle out of Illustrator into a another app, I find it impossible to get back in, am unable to save my files in Illustrator, unable to edit them etc. It's become useless and I've only just renewed my subscription!

    I have no other updates to apply!  Any ideas?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    July 1, 2024
    @Yerdog76  schrieb:

    Everything working perfectly beforehand. 

     

    If everything worked, then why did you upgrade?

     

    Sonoma is the cause of a lot of grief. Sadly in this forum we do not have a lot of clues about what's happening with that system at all.

     

    If you are running Window managers such as Rectangle, Magnet or Moom, disable them for Illustrator. Some Antivirus might cause issues as well. And Illustrator does not like the "Displays have separate spaces" setting.

     

     

    Y
    Yerdog76
    Participant
    July 2, 2024
    I'm not running any weird apps or add-ons. I upgraded my OS to Sonoma,
    because Apple kept slowing my Mac down to such a point that I finally gave
    in and upgraded. Usually once you've upgraded the Mac runs fast again. I
    had no idea that there were so many problems with it, otherwise I wouldn't
    have upgraded.

    It is usually good to update your OS regularly though, for security reasons.
    jocelynl71433574
    jocelynl71433574
    Participant
    April 1, 2024

    Definitely not fixed. Still having this problem and wondering why the quality of Adobe products has taken such a nosedive.

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      April 1, 2024

      Did you update Sonoma to 14.4?

      anagramable
      anagramable
      Participant
      June 20, 2024

      I still have this problem, I'm on Sonoma 14.5

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      November 10, 2023

      Hello everyone,

      We're pleased to inform you that the issue has been resolved with the recent macOS update 14.1.1. Please ensure that you've updated your operating system (https://support.apple.com/en-us/HT201541) and share your feedback with us.


      Thanks,
      Anubhav

      B
      Bluetross
      Participant
      January 2, 2024

      This problem just started for me after updating Mac OS to Sonoma 14.2.1.  Never had a problem with it before.  Any ideas?

        Anshul_Saini
        Community Manager
        Anshul_SainiCommunity Manager
        Community Manager
        January 2, 2024

        Hello @Bluetross,

         

        I'm sorry to hear that you're experiencing issues with Illustrator after updating your macOS. To assist you better, could you please provide more details about the problem you're facing? If possible, sharing a screen recording of the issue would be helpful. Additionally, confirming the version of Illustrator you are using and providing details about your Mac model specifications will aid in troubleshooting.

         

        Feel free to share any error messages, unexpected behaviors, or specific actions that trigger the problem. With more information, I'll do my best to help you find a solution.

         

        Best,

        Anshul Saini

          nicorohrbach
          nicorohrbach
          Participating Frequently
          November 8, 2023

          Todays update to macOS 14.1.1 fixed this for me.

            Anshul_Saini
            Community Manager
            Anshul_SainiCommunity Manager
            Community Manager
            November 3, 2023

            Hi @MontyDraws @KRBd2p @rolandp12773950 @George Tan @DavePod @T.A.Johnson @Faro80 

             

            I apologize for the inconvenience you're facing with Illustrator's behavior on macOS 14.1. It appears that this issue is related to changes in the macOS update.

             

            We are aware of this problem, and a bug has been logged with Apple. Our team is actively working with them on resolving it.

             

            In the meantime, a potential workaround is to enable the application frame, or you can try the suggestion shared by @DavePod.

            However, I understand that this might not be an ideal solution.

             

            Additionally, you can upvote this issue on UserVoice (https://adobe.ly/47gDidc) to receive updates on its status and any potential fixes.

             

            We appreciate your patience as we work to address this problem. If you have any more questions or need further assistance, please feel free to ask. Thank you for your understanding.

             

            Best,
            Anshul Saini

            DavePod
            DavePod
            Participant
            October 28, 2023

            Found the solution in one of the links provided above - if you turn on the application frame, undock the toolbar by pulling it away from the frame, then turn the application frame back off, you'll be able to use the tools again.

              George Tan
              George Tan
              Participant
              October 28, 2023

              It works, thanks.

              DavePod
              DavePod
              Participant
              October 28, 2023

              Same. This is most incovenient!

              Faro80
              Faro80
              Participant
              October 27, 2023

              I have the same problem as well. It started to happen for me since the Update to macOS 14.1 Sonoma in the latest version of Illustrator 2024 (27.6). MacBook Pro 16 inch 2021.

                silk-m
                Community Expert
                silk-mCommunity Expert
                Community Expert
                October 27, 2023

                The link below is for Photoshop, but you can also use the tool in Illustrator by performing the same steps.

                https://community.adobe.com/t5/photoshop-ecosystem-bugs/macos-14-1-photoshop-2024-v25-0-0-toolbar-bug/idc-p/14187053#M94151

                --Susumu Iwasaki
                  Monika Gause
                  Community Expert
                  Monika GauseCommunity Expert
                  Community Expert
                  October 26, 2023

                  People have been talking about issues with Sonoma in this forum for a couple of days. You might want to search for their threads, maybe one of the workarounds works for you. And then also please head over to https://illustrator.uservoice.com and add your vote to the bug report to be notified when there is progress. You just need to enter Sonoma in the search box and see if your issue is listed.

                    T
                    T.A.Johnson
                    Participant
                    October 26, 2023

                    Thank you!

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