Ungroup Keyboard Shortcut only works if i also hold the windows key

Forum|Forum|7 years ago
November 17, 2018
5 replies
2399 views

Hello I'm using Illustrator cc 23.0.1

on windows 10

my keyboard shortcut for ungroup is Ctrl+Shift+G.

however the shortcut only works for me if i press Win+Ctrl+Shift+G

I have never had to press the windows key along with the other keys to ungroup.

This is the first time where I'm having this issue. Any help or advice is appreciated. Thanks.

This topic has been closed for replies.

Ha yeon

Participant

I am having the same issue too on my Windows10. Before reading this post, I didn't even know that the ungroup hotkey works if I press Shift+Ctrl+Window+G. I tried Shift+Ctrl+Window+G after reading this and I realized it works...But still normal ungroup hotkey Shift+Ctrl+G is not working at all. And I found that the same issue happens on my XD too.

roostertoonsAuthor

Known Participant

Is this going to be fixed?

Monika Gause

Community Expert

It doesn't seem to be an Illustrator issue. More of a particular WIndows issue:

https://troubleshooter.xyz/wiki/fix-windows-keyboard-shortcuts-not-working/

It also seems to be a rather old issue:

Shortcuts not working in Windows 10 - Microsoft Community

K

kkey14

Participant

I am having this same issue after the update to the 23.0.1 version of Illustrator CC.

barbara_a7746676

Community Expert

I tried it on my Windows 10 laptop and still cannot replicate the issue.

Monika Gause

Community Expert

Might be related to strange or even corrupted system settings - I would also ask this question in a Windows focused forum. I have never seen such an issue in this forum.