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New Participant
April 21, 2025
Question

Unknown error is detected - Unable to open file

  • April 21, 2025
  • 1 reply
  • 126 views

File (ai) is on my disc and saving in the backgroudn is checked out. 

1 reply

Bill Silbert
Adobe Expert
April 22, 2025

Please provide more details as to exactly what is happening. Is the problem with just an individual file or anything that you are trying to open? Is it a problem that has begun after an update to either Illustrator or your operating system?  Also please include the exact version of illustrator and the operating system that you are using.