V26 AI Update - Unable to open temporary output file (Barcode Producer)

[shaunt93879734]

Hi there,

I have recently updated my Adobe software to the latest versions, including Illustrator to version 26.0.1 and I have just started experiencing an error trying to open barcode files directly from Barcode Producer.

The third party program I am using is Barcode Producer from Superiorware LLC, and it is used to create a range of retail barcodes for packaging design. After updating my Illustrator, I was then unable to directly open the barcode files by clicking their AI button. The error message I receive reads "Unable to open temporary output file. Please try saving the barcode and opening it in the desired program." (see screenshot attached).

I initially thought that I may need to update the Barcode Producer software to suit the latest AI update, but after updating this, I still receive the same error. I am able to save the file as an EPS file and then open with AI from my desktop but for some reason it is not working directly from a temporary file.
The Barcode software also allows me to open directly in Photoshop and Paint, both of which are working correctly. So I believe there is a bug that needs to be fixed regarding AI's ability to open temporary files.

Any help would be appreciated, Thanks

Shaun

[Monika Gause]

Is that third party software really ready for your Illustrator version?

[shaunt93879734]

Sorry, what do you mean by that question?

The software was working correctly prior to updating to the latest Illustrator version. I was able to click the AI button within Barcode Producer and it would open directly in Illustrator with no issue.

After the Adobe update I was not able to do this, so therefore I would class this as a bug that needs fixing within AI

[shaunt93879734 · Accepted solution]

Discussing with the Barcode Producer support team, they were able to work out a solution for me 🙂

The issue was that when updating to a new Illustrator version, the old folders within "C:\Program Files\Adobe" location are not removed (even though I selected the option to remove old software when updating). So there was 3 folders for Illustrator (2019, 2021 and 2022) and because 2021 was listed before 2022, the 3rd party software went into that folder looking for the executable file.

All I had to do is remove the old folders and I was good to go. Perhaps Adobe should implement a removal of these folders when upgrading to avoid this issue for 3rd party software.

On a side note: if anyone needs software to produce barcodes, I would highly recommend Barcode Producer. The software is great, and the support team are excellent to talk to!

[Monika Gause]

When Illustrator doesn't remove the application folder that usually means that you had something non-default in there: custom plugins, custom presets, scripts, etc.

[michaell43957011]

OMG! I had the same issue. Such a simple fix! Worked great. Thank you for finding this out!