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Variable font file issues saving.

Forum|Forum|8 years ago
January 12, 2018
18 replies
24779 views

Hi- with .ai 2018 whenever i save a file now it takes FOREVER. it gives me this message. " converting text objects with variable fonts and colored font converted to outlines" . I am just using the same fonts i always use and they are actually not converted to outlines after saving. Each save bring up the beach ball and message with a slow progress bar for a while. Please help, this is really slowing me down. thanks in advance

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Correct answer Anshul_Saini

Hello everyone,

I am writing to provide an update on the issue that you all have been experiencing with the "converting text objects with variable fonts and color" message error when saving files in Illustrator.

We highly recommend updating to the latest version of Illustrator (v27.3.1), as we have released this update in an effort to resolve the issue. If you continue to experience this error message after updating, please reach out to me directly so that we can help you find a solution.

Thanks,

Anshul Saini

Show previous replies

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Denis Lazetic

New Participant

Same issue for me.

Since latest update I again have problems with moving objects and that green cross showing, and this one with fonts.

I have Illustrator 26.4.1 and OS Monterey 12.5.1

Anshul_Saini

Community Manager

Hi @Denis Lazetic,

We are sorry for the trouble. There is a known issue with magic Mouse on macOS with v26.4.1 while moving objects which will be resolved in the upcoming release.

For your font issue, would you mind confirming the font's name/ family? Also, is this happening in some specific files or with specific fonts? If yes, would you mind sharing the files or font with me via DM? We'll check at our end.

We are here to help. We just need more information.

Looking forward to your response.

Thanks & Regards,

Anshul Saini

D

defaultm1r297egodio

New Participant

Hi, I am getting this annoying 'Converting text obects with variable fonts and colour' message too when I save anything. Interesting (annoyingly) I don't even have ANY text/fonts in my files. I'm working in Illustrator with illustrations and scanned images, ie pattern making. I'm on a brand new 14" MacBook Pro M1 with latest software loaded Monterey 26.5, and latest Illustrator. Glad to see so many other people experiencing this issue so hoping Apple will fix ASAP. Thanks.

D

David Arthur Brown

Participating Frequently

I honestly think this is a question of Application Bloat.
There's nothing unusual in any of the files/system configuration/third party font management/workflows that have been mentioned. Practically all the problems I have with CC are down to spurious changes made by Adobe, added whistles and bell and blinking lights, unfathomable default choices and novelty "features" that get used once and are never bothered with again. All to justify the subscriptions. There is a train of thought that says "release it before it's 100% ready and fix it in the updates". Adobe seems to have taken that to heart. except they aren't exactly racing to get the bugs ironed out.

mdhumpy2

Participating Frequently

I would like to add to this thread because I have a similare situation. I have 4 files that are almost identical. They are pharmaceutical cartons and the only difference is 30 count, 50 count, 10 count, 120 mL. All the fonts and the 1 image there is are all the same. 2 of the files get the "converting text objects with variable fonts and colored font" message and 2 do not. How is this possible??

Monika Gause

Community Expert

Which version are you using?

Are these older files?

Does it work when you use "Save as"?

Elrol

New Participant

The explanation is nice but this needs to be fixed. Outlining takes forever and for no reason. My file doesn't use any variable or color fonts at all and I'm talking minutes here for saving one simple file. My files has literaly 3 lines of text (that are NOT using variable font) but it has quite big images linked in. There's no reason why "outlining might take a while" when there's nothing to outline.

Because I'm paying subscription I have the latest version of Ilustrator which I like. But I need to save to older version because of printer shop. This feature makes my productivity go down about 500% and that is not an exagaration.

Also, since I'm angry and I have to get it all out, that stupid progress bar in dialog box is horribly misaligned.

Monika Gause

Community Expert

schrieb
The explanation is nice but this needs to be fixed. Outlining takes forever and for no reason. My file doesn't use any variable or color fonts at all and I'm talking minutes here for saving one simple file. My files has literaly 3 lines of text (that are NOT using variable font) but it has quite big images linked in. There's no reason why "outlining might take a while" when there's nothing to outline.
Because I'm paying subscription I have the latest version of Ilustrator which I like. But I need to save to older version because of printer shop. This feature makes my productivity go down about 500% and that is not an exagaration.
Also, since I'm angry and I have to get it all out, that stupid progress bar in dialog box is horribly misaligned.

Do you use font management?

geoffreyp37178285

Known Participant

I also have the same issue and it seriously affects my productivity. Some of my text is in white, not black. Is that what is causing them to be "colored fonts"?

Cheers

Geoff

A

AnUnusualHat

New Participant

I have this issue on CC 2018, up till recently this just made saving very slow but now whenever I try to save a file it takes a good 10-15mins before giving me a "A file I/O error occurred" on rare occasions the save is actually successful. As far as I'm aware I'm not using any custom font managers or plugins.

I'm using an iMac, macOS: 10.12.6

Thanks

Monika Gause

Community Expert

Are you saving to a lower version of Illustrator?

A

AnUnusualHat

New Participant

Thanks for getting back so quickly!

Yes, the screenshot is from saving as a CS6 filetype, but the save time taken is the same as for the default CC and I still get the I/O error. Is the variable fonts message particular to saving as older versions? I hadn't used that feature before I started getting the slow save and error message... I assumed it was related, but then I might be barking up the wrong tree.

ceyhun_akgun

Brainiac

Fonts are not just in the system. Programs have special places that they install. I use "FontExplorer X Pro" for font management. Library / Font, system etc. it can manage all active fonts in spots. He can clear the cache.

Graphic Designer Educator / PrePress Consultant

S

schwabyAuthor

New Participant

It happens with every file I create or open. Mac latest operating system. Adobe CC latest version. I’m NOT using variable fonts. Does not matter what font I use every save does this now with new CC version. I have restarted everything. It is not one specific file it is with every file I open work on and then save. It happens with new files. it only happens with CC 2018 subscription Version.

am using latest version of Extensis Suitcase for font management. Is there a way to eliminate the new variable fonts? They don’t show up in Suitcase to manage.

Monika Gause

Community Expert

Can you try and turn off Suitcase?

AshutoshChaturvedi

Community Manager

we need to have a look at the file.

Warm Regards,

Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

Warm Regards,

Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

Monika Gause

Community Expert

You're saving an AI file?

Which options?

Where do you save? Does that also happen when you save onthe desktop?

Is the document built in a way that has transparent obects on top of text?

Which fonts did you use?

Does that also happen with a simple file that has nothing else than one text object in it?

Which system?

I

Irishspacemonk

Inspiring

Why are there so many questions that have to be asked for a program to operate? Why did this start to happen? Did they forget to include this change in the release notes? Illustrator is only getting worst.

ColdFyre

Known Participant

I get this with Jpegs and other file types (both PC and Mac) local and server saving. It then saves very slowly...

It's not just PNG's. I rarely use them.

I use PDFs, PSD's & TIFFs.

In my ecample screenshot attached, I have ONE flattened psd file placed and the error still comes up and I sit here for a few minutes while my clients wait..... So annoying.

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