Variables: switching through datasets recently gives strange popup "actual values are not captured , continue?" - was not the case before

[bfsdhjgfsdabhjgbfsd45564]

Hello,

I use an illustrator file with variables with 100 datasets.

Problem: when switching through datasets via the small triangle buttons recently gives strange popup "the actual values are not captured and will be deleted when switching , continue?" - was not the case before!! i never had this message since 1 year and i nothing changed, apart from the content of the variables.

When clicking button "ok" the next dataset is shown without problem. The problem is that i cannot make a batch processing any more, because this useless message needs to be clicked every time.

I dont understand which "actual values" are meant and "not captured". The values are fixed and not changed??!?

[Monika Gause]

Are you on the latest CC2018.1?

If so, then please post to http://illustrator.uservoice.com

This might be an issue with the latest update.

[bfsdhjgfsdabhjgbfsd45564]

Hello,

http://illustrator.uservoice.com

...did not help, no reaction...

[Monika Gause]

Please give them a chance to react.

It was weekend.

Please post a link to the thread you created on uservoice.com.

[bfsdhjgfsdabhjgbfsd45564]

variable – Adobe Illustrator Feedback

Just a remark...:

professional sellers on Amazon are required to answer customer questions within 24hours. Also on week-ends.  (yes!)

My answer was from Thursday 7:15,  almost 102 hours ago now. Ok could be a bit too demanding from amazon the issue with the week end, sure. But a reaction within 24hours is a usual value. just a small remark.

Thank you fort your support.

[Monika Gause]

This is a public forum and at least 95% of people are not Adobe staff. Only people marked "Staff" are staff.

Customer Care can be reached here: Contact Customer Care

[bfsdhjgfsdabhjgbfsd45564]

sorry, does not help. If you go to "Customer care", at the end you are redirected to????

.. this forum 🙂

see screenshot.

[Monika Gause]

Are you logged into your account?

Is this a Team account?

[bfsdhjgfsdabhjgbfsd45564]

Hello,

thanks for the info.  Our account logo was shown but i seemed not to be logged in.

i will contact now the support via chat.

Thanks for the hint.

[hasanl41413500]

Hi, we have the exact same issue. No batch exports possible since the message window has to be clicked on every iteration. We have XML Sources with more than 500 DataSets - this is annoying.

Just  checked on CS6 and there it's working fine. But in CC 23.01. it doesn't.

For further info:

- problem appears only when images variables are used

- problem appears on both, CSV and XML libraries

bfsdhjgfsdabhjgbfsd45564​ did you have a solution yet? What was the last working CC version for you?

I consider falling back to an older version or even CS6.

Monika Gause I've contacted the team chat support with this issue as mentioned above before I came here - just to hear that "they don't give How To support" and get referred to this forum.

At least I've found one user with the same issue here.

[Monika Gause]

There might still be issues with the variables function. Please report this to http://illustrator.uservoice.com. There you will talk directly to the engineers.

ALso you might consider using this script instead: Prepression: Illustrator – Introducing the VariableImporter Script

[hasanl41413500]

Just tested on different versions:

- CC 23.01: problem appears

- CC 22.1: problem appears

- CC 21.1.0 or lower: works fine

We will fall back on CC 21.1.0 for now.

Our system: PC/windows10, German

[Monika Gause]

Please use the uservoice website to report this. Otherwise the engineers won't notice and can't help you.