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Ventana del click derecho sale fija a la orilla izq e inf de la pantalla no donde das click

New Here ,
Jun 08, 2022 Jun 08, 2022

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Al dar click en el botón derecho, el menú sale fija a la orilla inferior izquierda de la pantalla no dónde das click, es incomodo dirigir la mirada siempre hasta esa orilla cuando debía salir justo donde haces click.

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Adobe Employee , Feb 03, 2023 Feb 03, 2023

Hi @Juan Carlos28245297kzkt,

 

Thanks for reaching out. Illustrator 2020 & 2021 are not supported on macOS Monterey officially. Also, many users have reported this in the past.

You may install the newer Illustrator 2023 from the Creative Cloud and can still retain the older version. Also, you can try changing the main display from the Apple menu > System Settings, then click Displays, or you can try resetting Illustrator preferences.

 

Let us know how it goes.

 

Thanks,

Anshul Saini

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Community Expert ,
Jun 08, 2022 Jun 08, 2022

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Please tell us your version and system. Do you use multiple monitors?

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New Here ,
Jun 08, 2022 Jun 08, 2022

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Adobe Illustrator 2020 / 24.2.3. - macOS Monterey version 12.4

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Community Expert ,
Jun 08, 2022 Jun 08, 2022

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Hola. ¿Usas un solo monitor o varios? ¿Si cambias la resolución de la pantalla el problema persiste?

 

Marlon Ceballos.

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New Here ,
Jun 08, 2022 Jun 08, 2022

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Hola Marlon. Uso solo 1 monitor y acabo de comprobar que cambiando de resolución el problema continua.

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Community Expert ,
Jun 08, 2022 Jun 08, 2022

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Tienes alguna utilidad instalada que, por ejemplo, cambie el puntero del mouse, haga zoom sobre la pantalla, etc? Lo pregunto por que en ocasiones esas utilidades me han molestado en mi computador.

Aunque no parece un problema de preferencias, trata restaurándolas: https://helpx.adobe.com/es/illustrator/using/setting-preferences.html

Creo que ayer hubo una actualización de Illustrator, puedes también intentar instalando una versión anterior desde Creative Cloud (al menos para descartar un problema de la actualización): https://helpx.adobe.com/download-install/using/install-previous-version.html

 

Marlon Ceballos.

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New Here ,
Jun 08, 2022 Jun 08, 2022

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No tengo ninguna utilidad instalada, y ya restauré las preferencias y continua igual. Me resta instalar una versión anterior. Lo haré el día de mañana. Gracias por su interés y ayuda.

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New Here ,
Jun 16, 2022 Jun 16, 2022

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Hola buen día, no pude instalar otra versión de Ilustrador porque me pide contraseña de administrador.

Captura de Pantalla 2022-06-08 a la(s) 16.29.11.png 

Contacté a soporte en mi lugar de trabajo ya que la computadora es del lugar donde laboro, y me comentan que no podré instalar debido a la licencia; somos alrededor de 10 personas con iMac y con la Creative Suite instalada y a tres personas nos sucede ese problema. Las computadoras son prácticamente nuevas 

Captura de Pantalla 2022-06-16 a la(s) 15.05.52.jpg

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New Here ,
Feb 03, 2023 Feb 03, 2023

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Exactamente el mismo problema desde hace meses y sin poder solucionarlo. Al poner un segundo monitor ha empeorado porque ahora me aparece en la otra pantalla. Me ocurre en el 2020 y en el 2021 que tengo instalados

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Adobe Employee ,
Feb 03, 2023 Feb 03, 2023

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Hi @Juan Carlos28245297kzkt,

 

Thanks for reaching out. Illustrator 2020 & 2021 are not supported on macOS Monterey officially. Also, many users have reported this in the past.

You may install the newer Illustrator 2023 from the Creative Cloud and can still retain the older version. Also, you can try changing the main display from the Apple menu > System Settings, then click Displays, or you can try resetting Illustrator preferences.

 

Let us know how it goes.

 

Thanks,

Anshul Saini

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