Verifying access to external storage

[victorl5365825]

Hi! I've been having a problem with illustrator where this message (verifying access to '//192.168.1.250/shared_storage') pops up every time I switch windows (like if I click on photoshop or google chrome then click back to illustrator.) I use a wireless external storage but I've used it for a long time and have never had this problem until now, I'm using Windows 10 and everything is updated. I've tried restarting illustrator and the computer. I don't know if I'm allowed to post a link to another forum disscusion but I saw on this forum another person who had the exact same problem but it's been a few months since the last post so I guess they never found a solution. Any help would be appreciated, thank you!

[Anubhav M]

Hello @nblakef,

Sorry to hear about this experience. Illustrator does not support network or removable drives as scratch disks or folders of file sync services such as Dropbox, Google Drive, OneDrive, and iCloud. We recommend working in Illustrator directly on the local hard disk. To prevent data loss, save files to your hard disk first. Then, transfer them to the file sync service folder (Dropbox, Google Drive, etc.) in the Finder or in Windows Explorer. You may learn more here: (https://adobe.ly/406xbFF).
Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Thanks,
Anubhav

[lancem25316445]

Said Adobe. In 1994. Sigh.

[ThePretengineer]

I believe this issue is related to the auto recovery backup file creation process. I was having this exact issue with our network drives at work. I work on the cloud mainly so that I can access my documents from different workstations. I noticed in my "File Save Options" under preferences, that the selected folder was set to a network drive location. after changing this to a local storage location, the Verifying Access... message doesn't appear anymore. 

A couple of options to solve this in that case:
1. Disable Automatically Save Recovery Data
2. Change the Save Recovery Data to a local storage drive.

I hope this helps people

[Kmsmolk]

This is just another painful workflow issue with illustrator. Every update seemingly breeds more connectivity issues with NAS drives. It's as if Adobe suddenly believes everyone wants to work off there internal drives unless of course you use its cloud service. Then and only then does it see to work properly. Just so damn frustrating