Skip to main content
C
CustomLaser
Participating Frequently
June 18, 2013
Answered

What happened to Zoom in CC?

  • June 18, 2013
  • 43 replies
  • 112162 views

I've always held down the option key on a mac and scolled to zoom in and out. Doesn't work on CC. Is there a setting for that I'm missing? I can't locate it.


Thanks-

    This topic has been closed for replies.
    Correct answer Raghuveer_Singh

    Apologies for the long wait. The bug has been fixed in the latest Illustrator CC update (17.0.1). Please install the update either through the Creative Cloud Desktop app or in-app by Help > Updates. 

    For more details on this update, kindly refer to: http://bit.ly/cc1701rn

    Thanks & Regards,

    Raghuveer

    Message was edited by: amxyz

    43 replies

    Show previous replies
    H
    harris-marcom
    Participant
    June 28, 2013

    Another victim reporting in.  As previously mentioned, option-scroll zoom works just fine for me in the CC versions of PS and ID.

    15-inch Retina MBP, Magic Mouse, Ai CC v17.  Also have Ai CS5.5 and CS6 installed.

    If I may quote the great shucho88, "This is really jacking with my workflow."

    Hardware Overview:

      Model Name:          MacBook Pro

      Model Identifier:          MacBookPro10,1

      Processor Name:          Intel Core i7

      Processor Speed:          2.6 GHz

      Number of Processors:          1

      Total Number of Cores:          4

      L2 Cache (per Core):          256 KB

      L3 Cache:          6 MB

      Memory:          16 GB

    System Software Overview:

      System Version:          OS X 10.8.4 (12E55)

    Apple Magic Mouse:


      Firmware Version:          0x84

      Services:          Apple Wireless Mouse

      Manufacturer:          Apple (0x3, 0x31c)

      Vendor ID:          0x5ac

      Product ID:          0x30d

      EDR Supported:          No

      eSCO Supported:          No

    System Preferences/Mouse:


      Scroll direction: natural - Not checked

      Secondary click - Right side

      Smart Zoom - Checked

      Swipe pages - One finger

      Swipe full-screen - Two finger

      Mission Control - Checked

    A
    aarongitlin
    Participant
    July 22, 2013

    I also feel my workflow is ruined. Upset that I chose to uninstall Illustrator CS6 as CC install seemed to go smoothly. What a mess!

    I'm on a MBpro Late 2011 with a magicmouse. Other adobe CC apps seem to be fine.

    Pinch to zoom on trackpad works fine. But no alt+scroll, which like a large number of other people I am finding extremely frustrating. My new favourite quote: "This is really jacking with my workflow."

    S
    shucho88
    Participant
    June 28, 2013

    Same here:

    Mid 2012 iMac with a Magic Trackpad.

    Everything works with the exception of option+scroll. This is really jacking with my workflow.

    A
    Anonymous
    June 28, 2013

    Same problem with my MBP...Super annoying!!!

    I am extreme happy that i hasn't subscribed for CC yet.

    C
    CustomLaserAuthor
    Participating Frequently
    June 27, 2013

    It would be really nice to have some sort of update, other than "We know it's a problem". It would help many of us with this problem decide whether or not to live with it for a couple more days or if it's going to take a while, then we can know it's best for our workflow to move back to CS6 until this is fixed.

    Is it a few days away from a fix? A week? A few weeks? A month? Couple of months? Something, anything, but the silence is not helpful at all.

    Throw us a bone Adobe. Status?

    B
    bereto
    Participant
    June 27, 2013

    Same problem, please fix ASAP

    A
    AikenAllegra
    Participant
    June 27, 2013

    Same issue here.

    iMac 27"

    10.8.4

    Magic Trackpad

    CC v17

    S
    shapes_camron
    Participant
    June 27, 2013

    +1 in Illustrator CC

    iMac 27in (late 2012)

    Magic Mouse

    10.8.4

    CC v17

    K
    kemch1013
    Participating Frequently
    June 27, 2013

    Doesn't work for me either. Using a newer iMac 27", bluetooth keyboard and wireless magic mouse. I have CC and CS6 installed too.

    Z
    zdenekkurecka
    Participant
    June 27, 2013

    +1 in Illustrator CC

    MBP 13-inch, Early 2011

    Magic Mouse

    10.8.4

    CC v17

    T
    thilanigrubel1
    Participant
    June 26, 2013

    +1 in Illustrator CC

    Mac Pro

    Magic Mouse

    10.8.4

    CC v17

    S
    sebteran
    Participant
    June 26, 2013

    I have the same issue on an iMac 21" with OS X 10.8.4 and Magic Mouse (all the boxes are checked on Preferences > Mouse). I tried with a Mighty Mouse and it worked just fine, also tried with a Genius mouse and everything's ok, it just seems to be an issue with Magic Mouse.

    Magic Mouse works just fine with Illustrator CS6 and Photoshop CC.

    I hope that the Creative Cloud promises of fast app updates, come true in this moment.

    I
    InfluenceJamie
    Participating Frequently
    June 26, 2013

    Is there any updates from adobe? I saw a post from an Adobe staffer a

    few days ago saying they were working on it, I wonder how much of a

    priority it is.

    It's driving me insane!

    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices