When I start illustrator, I get a message that my graphics card drivers are not up to date.

[jeffg55600211]

I have updated the drivers, but still the same message. How do I correct this?

[Larry G. Schneider]

Did you restart the computer after updating the drivers?

[jeffg55600211]

yes

[anupant]

Hi jeffg55600211,

Please give us few more details about the system & environment details such as : OS, Graphic Card & number of monitors connected.

We will try to help you out

Thanks

Anu Pant

[Angela.Maroske]

Same problem here...

I'm Windows, AMD Radeon R6 Graphics and 2 monitors connected.

[picenilllo]

I got rid of mine, my solution was to let all the Adobe CC updates finish first! do not open any of them! which will take some time... once they're finish, go to your graphics card website download the latest driver install it.  re-start and open illustrator.

[Jelita]

I have the same problem and my drivers

are already the latest...I always keep them up to date.

I checked anyway and Nvidia confirmed it.

Nvidia Quadro K5000

[canon reed]

mine is similar but says detects an error, it goes to outline view and won't let me save, i have a brand new 27" iMac

[picenilllo]

Same problem here, I just installed cc 2015, read about the new illustrator gpu performance, updated my drivers- nvidia quatro k series- and keep getting same message  every time  I open illustrator.

Windows, 2 monitors connected, nvidia quatro k4000.

Read about all new staff such as:

System requirements | Illustrator

GPU Performance

And nothing...

[ArcanaOfSouls]

I am having the same issue. This only started occurring after the most recent Illustrator CC update. I have the NVidia graphics card on my laptop set to default for all programs, including Illustrator CC. System specs below:

Windows 8.1 Professional 64-bit

16GB DDR3 memory

Intel Core i7 Quad 4th-gen mobile processor

NVidia GTX 860M 2GB GDDR5 memory with driver v353.30

Any help would be appreciated.

Thanks in advance.

Jesse

[nicholasb47877003]

Has anyone made any headway on this? i'm having this issue as well. I'm using a Lenovo Y50 Laptop.

Here is my DxDiag Displays Information

------------------

System Information

------------------

Time of this report: 7/16/2015, 22:54:57

       Machine name: NBLENOVO-PC

   Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r9.150322-1500)

           Language: English (Regional Setting: English)

System Manufacturer: LENOVO

       System Model: 20378

               BIOS: 9ECN31WW(V1.14)

          Processor: Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz (8 CPUs), ~2.5GHz

             Memory: 8192MB RAM

Available OS Memory: 8104MB RAM

          Page File: 5990MB used, 3842MB available

        Windows Dir: C:\windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

System DPI Setting: 120 DPI (125 percent)

    DWM DPI Scaling: UnKnown

     DxDiag Version: 6.03.9600.17415 64bit Unicode

---------------

Display Devices

---------------

          Card name: Intel(R) HD Graphics 4600

       Manufacturer: Intel Corporation

          Chip type: Intel(R) HD Graphics Family

           DAC type: Internal

        Device Type: Full Device

         Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_397817AA&REV_06

     Display Memory: 4039 MB

   Dedicated Memory: 1991 MB

      Shared Memory: 2048 MB

       Current Mode: 1920 x 1080 (32 bit) (60Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: unknown

         Monitor Id: AUO36ED

        Native Mode: 1920 x 1080(p) (60.052Hz)

        Output Type: Internal

        Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3540 (English)

     Driver Version: 10.18.10.3540

        DDI Version: 11

     Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

       Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: Thread

           Miracast: Supported

Hybrid Graphics GPU: Integrated

     Power P-states: Not Supported

  Driver Attributes: Final Retail

   Driver Date/Size: 4/16/2014 04:28:11, 26175360 bytes

        WHQL Logo'd: Yes

    WHQL Date Stamp:

  Device Identifier: {D7B71E3E-50D2-11CF-C860-75191FC2C735}

          Vendor ID: 0x10DE

          Device ID: 0x1392

          SubSys ID: 0x397817AA

        Revision ID: 0x00A2

Driver Strong Name: oem8.inf:5f63e534dd929195:iHSWM_w81:10.18.10.3540:pci\ven_8086&dev_0416&subsys_397817aa

     Rank Of Driver: 00DA0001

        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeVC1_VLD  DXVA2_ModeH264_VLD_NoFGT 

   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

       D3D9 Overlay: Not Supported

            DXVA-HD: Supported

       DDraw Status: Enabled

         D3D Status: Enabled

         AGP Status: Enabled

          Card name: NVIDIA GeForce GTX 860M

       Manufacturer: NVIDIA

          Chip type: GeForce GTX 860M

           DAC type: Integrated RAMDAC

        Device Type: Render-Only Device

         Device Key: Enum\PCI\VEN_10DE&DEV_1392&SUBSYS_397817AA&REV_A2

     Display Memory: 4039 MB

   Dedicated Memory: 1991 MB

      Shared Memory: 2048 MB

       Current Mode: n/a

        Driver Name: nvd3dumx,nvwgf2umx,nvwgf2umx,nvd3dum,nvwgf2um,nvwgf2um

Driver File Version: 10.18.0013.5330 (English)

     Driver Version: 10.18.13.5330

        DDI Version: 11

     Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

       Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: DMA

           Miracast: Not Supported by Graphics driver

Hybrid Graphics GPU: Discrete

     Power P-states: Not Supported

  Driver Attributes: Final Retail

   Driver Date/Size: 6/17/2015 05:10:27, 15866992 bytes

        WHQL Logo'd: Yes

    WHQL Date Stamp:

  Device Identifier: n/a

          Vendor ID: 0x10DE

          Device ID: 0x1392

          SubSys ID: 0x397817AA

        Revision ID: 0x00A2

Driver Strong Name: oem69.inf:0f066de3f029aa53:Section300:10.18.13.5330:pci\ven_10de&dev_1392&subsys_397817aa

     Rank Of Driver: 00DA0001

        Video Accel: n/a

        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeVC1_VLD  DXVA2_ModeH264_VLD_NoFGT 

      Deinterlace Caps: n/a

       D3D9 Overlay: n/a

            DXVA-HD: n/a

       DDraw Status: Enabled

         D3D Status: Enabled

         AGP Status: Enabled

[JackiB123]

I just updated to Illustrator 2015 and have the same issue.  Driver is updated and it gives me the same error.

[AshutoshChaturvedi]

Please send Adobe troubleshooting information

Send an email to Adobe (sharewithai@adobe.com) to troubleshoot further.

1. The GPU Sniffer file [Replace en_US with your locale information] from your computer:
   Mac OS: ~/Library/Preferences/Adobe Illustrator 19 Settings/Locale/en_US/AISniffer
   Windows: %AppData%\Adobe\Adobe Illustrator 19 Settings\Locale\en_US\x_64\AISniffer
2. OS Version

[HobyV]

Same problem for me. Everything (Illustrator, Intel driver, nVidia driver) is the latest version as of today. The good thing is that at least it just says that instead of disabling the live zooming.

Emailing the sniffer file as asked, though I only found that file for Windows in:

C:\Users\<your username>\AppData\Roaming\Adobe\Adobe Illustrator 19 Settings\en_US\x64\

[butz]

i also got a Lenovo Y50 laptop with updated the latest Nvdia and intel Driver... and still couldn't run the GPU for Illustrator CC, its un-detected.

Why?, here's why,....

A Lenovo Y50 Laptop its a branded laptop with its own update driver centers for Nvidia and Intel... somehow Lenovo were far late from its OEM Intel and Nvidia Drivers. even though they belong on the same hardware specs.

Lenovo must re-assure its performance by allowing only it's customable Nvidia and Intel driver...and also for it's future update...

If you want the latest update for Nvidia and Intel, you must have to wait for Lenovo to come with its own driver version...

but if your stubborn, you could always go directly to NVIDIA and INTEL to download the latest driver, But here's a thing not all the latest drivers were certified by the OEM's like Lenovo, some OEM like Sony Vaio doesn't even had any update at all.... it forbidden you to install... Why?, it might affect the integrity of the whole hardware...

Just like an Android Phone OS, even if Google announce there would be an international release of its brand new OS version, you'll still have to wait for the OEM to come up with a customable firmware that conforms to that OS... dig it???

Here's a conflicting problem from Adobe

Adobe do only a simple protocol for identifying drivers whether its updated or not.... they do only go to the spec list directly to NVIDIA and INTEL... via online....

for most cases this protocol were so successful for desktop computer,  why, desktop were built to become a plug and play drivers, and it is expected to become generic...

Laptop on other hand, had its various uniqueness, whether its a gaming laptop, mutimedia, work or touch laptop... each driver have to be very specific in order to meet its hardware compliancy and overall OEM experience.

Adobe should considered to change its protocol when it comes to acquiring the power of the GPU, in reality Illustrator CC shouldn't have this functionality at all...

Coz its too redundant... there's already a dedicated functionality for using GPU for Adobe Software, within the intel or NVDIA in windows ecosystem

NVIDIA - NVIDIA Control Panel - Manage 3D settings

and

INTEL - Intel HD Control Panel...

To my fellow illustrators - you could still work flawlessly without the AID of the GPU..

if a pop up message annoys you, just turn it OFF... for now....a wait for two things to happen

NVIDIA and INTEL via OEM UPDATE or lets wait for Adobe illustrator CC update (this time without the GPU button or fix protocols)

[vanselman]

Hi, I've no solution but I bought a new Dell Inspiron and an external monitor (Samsung 21"). They work fine together until i start Illustrator and get the dreaded 'Your graphic card drivers are not up to date'.  This is totally idiot. I've gone to the Dell website and installed the latest graphic drivers there, Illustrator still tells me they are out of date!  I went to intel and nvida and downloaded the latest drivers there, Illustrator still says they are out of date. 

I suspect Illustrator is out of date and is looking for older drivers. Im using the latest Adobe CC. I get the same problem but not every time I open Photoshop/InDesign/Dreamweaver.

Overall it is an Adobe problem that they need to fix.

Carl

[GBayl]

I have found that if I uncheck the GPU performance option in Illustrator (Preferences/GPU Performance), everything works just fine and I have some intense patterns to deal with.  Give it a try.  I think by doing this you are essentially bypassing the recent bogus update.

Glenn

[Future Fossil]

This is exactly my problem. I have a more than capable Nvidia Quadro K5000M. It used to work with GPU performance mode enabled and then one day (after an AI update, I assume) it just grayed out and I have never been able to use my Quadro card with Illustrator CC 2015. I just installed another AI CC 2015 update today and I get the "card not compatible with Illustrator" pop-up window. I am up to date with the OEM drivers, but don't want to risk the OS instability issues by installing the driver direct from Nvidia. Adobe should find another way to validate card compatibility due to the issue you mentioned. It sucks to have invested in a top-of-the-line Dell Precision Mobile system only to have to put up with choppy performance akin to 7 years ago. I'm running Windows 7 64 bit, all up to date via the OEM software updater (Support Assist) with 2 external monitors (laptop display closed/disabled). Not sure why it just stopped working one day.

[strottmana90169883]

Same, same, same... what's worse is I just rolled out CC to 16 users with high end Precision laptops and they're all discovering it's kinda sucky pretty quickly.

[Future Fossil]

I just updated CC again. The problem is still present in Illustrator CC (19.2.0) graphics card incompatibility issues. I also wanted to point out that Photoshop CC (2015.1 20151114.r.301) fully recognizes and utilizes my graphics card. So this shouldn't be a problem with my card or my system. Fix Illustrator please! Not everyone can jump on Windows 10 yet (if that is a solution) since many CAD programs don't have the bugs worked out yet. I would guess many professionals are still using Windows 7 with Adobe CC.

[Mattaton]

I'm using Windows 7. My problem was having VNC installed which puts in a "Mirror Driver" display in Device Manager. I disabled it and now AI works with my graphics card just fine.

Make sure when you look in Device Manager there are no other display adapters that may be confusing AI.

[Future Fossil]

I do not have a mirror driver.

[Beauteous_code1587]

Future Fossil, I can't speak to CAD programs and their level of compatibility with Windows 10 as I don't know what you use, but Adobe CC works flawlessly with Windows 10 as far as I can tell. I use Photoshop, Illustrator, After Effects and Bridge heavily and have had no issues. If you do plan one day to upgrade to Windows 10, don't let worries about Adobe dissuade you. It's fine in Windows 10.

As much as I dislike the "rental" (they like to call it "subscription") plans that we are all forced into now, there is one benefit that we are being afforded, we get frequent updates to patches that attempt to ensure compatibility. Adobe has release several that address Windows 10 in short succession. Obviously Adobe and Autocad could have done that all along, released frequent updates. They swear that these faster updates are the by-product of the subscription model. We all know that's not true as they can release a patch at anytime to anyone, but, having them has been helping as we all try to figure out if migrating to Windows 10 is prudent. I skipped Windows 8 on purpose because it was so bad, but, I have to say, even as fearful as I was about Windows 10, those fears are evaporating. I'm a 3d guy and I use a lot of various, expensive and intense programs. I also use a lot of free, cheap and quick-n-dirty programs for little tasks. I'm not finding any problems with any of them except the Belkin Bulldog backup battery drivers. 

I'm not sure that upgrading to Windows 10 is the solution nor am I telling you to do that. I hope they solve this issue soon for those still having the problem in Illustrator. I solved mine by disabling the "Mirror Driver" as I reported. What I'm saying is since I've gotten off topic and rambled is that don't be overly scared of Windows 10. It's pretty nice, and I harbor a lot of disdain for Microsoft and their ability to truly meet our expectations. This time I think they got it right.

[Digital Risk]

For absolutely ANYONE in a corporate environment, upgrading to windows 10 is not an option at all.

FWIW, the IT Department in my origination is doubtful we'll ever see windows 10 on our machines, let alone a company wide rollout of win 8.

If this is solely an illustrator problem, windows 10 or not this is very unacceptable.

[kayden_ck]

Hi, I have just upgraded to CC2015 and was having the same "problem".

I am having Nvidia GeForce GT 630 in additional to my on-board Intel graphic card.

The GPU Performance on Preferences shows:

Vendor: NVIDIA Corporation

Device: Multiple devices found

Version: (blank)

Total Memory: (blank)

I guess Illustrator got confused with these multiple graphic cards.So what I did was to go to my Device Manager in Control Panel to disable the on board INTEL graphic card and relaunch Illustrator. It solves the problem! Now the GPU details are shown properly!

Hope this help! Cheers!