When I start illustrator, I get a message that my graphics card drivers are not up to date.

[jeffg55600211]

I have updated the drivers, but still the same message. How do I correct this?

[shelisaa7614614]

Thank you so much! Disabling Intel won't effect the quality of work on Illustrator will it?

[sofiepett-intility]

I also have this problem. Will try to update driver now.

[TheDarkMist]

Same problem here on a brand new HP laptop with update drivers. This bug, plus the preference files corrupted bug. So frustrated about Adobe software.

[kanadiou]

hello, same probleme here, i've updated, restart etc etc, and still the message to update my drivers.

CC 2015, windows 7 integral, intel core i7-2700k cpu @ 3.50gh, Geforce GTX 680 driver 355.60

[andreh58383311]

I am having the same challenge has anyone found a solution

[JimmiB_1978]

I have been having the same issue since updating to CC2015.

I am using a Dell XPS15

That has both

Intel HD4600

and

Nvidia GeForce 750M

The issue is clearly related to some sort of conflict between the two drivers.  If Intel HD4600 is disabled, the problem resolves immediately.  This however is not a long term solution.

Hopefully Adobe can come up with a fix.

James

[Beauteous_code1587]

Same issue here. All the other CC programs are picking up my NVidia K5200 properly on my Windows 7 Pro x64 machine. I have the latest drivers.

An earlier post suggested disabling the "on-board" video adapter. That intrigued me as I don't have an on-board adapter, but, I went and looked and I have a 'VNC Mirror Driver' listed under Display Adapters. I need VNC so I can't keep this disabled but I did disable it and rebooted. Illustrator works perfectly now and I have the GPU functionality.

So, Adobe, create a switch for us in the Preferences so we can pick the video adapter to use with Illustrator. I think that will solve all of our problems. Or, tell us a Registry tweak that will lock the chosen adapter to Illustrator. Either would be fine but just do it. I need a solution as I can't leave VNC turned off and Illustrator is not performing as well as it should with GPU disabled.

[MTHSN]

Same problem, mailed u my aisniff.

[Mattaton]

Same problem. This is a brand new install of Windows 7 with a GTX 970. All drivers are up to date as well as Adobe CC. I had the problem before I formatted and reinstalled Windows as well. I didn't format for this reason, just noticed the problem still exists. I had Windows 10 installed in between the two Windows 7 installs (the reason I now have Windows 7 again - 10 was driver bug central). I don't recall if the problem existed on Windows 10.

In the AI settings it says there are "Multiple Graphics Cards detected" when I only have one. It does see that it's NVidia, but it doesn't detect the model correctly. I remember when this was first introduced in CC, it did show my card correctly. So, I feel like this is a problem introduced by an AI update.

[DiaLady]

I'm having the same issue.  Did you get this resolved?  Everything is up to date for me as well.  Not sure why Illustrator is not seeing my Nvidia GTX

[Beauteous_code1587]

Do you have multiple items listed under 'Display Adapters' in Device Manager? If so, disable all but your GTX, reboot and see if that solves your issue. It did mine. It's just a pain to have to re-enable the one I turned off when I want to take advantage of it.

I thought for a while it was a global problem with my machine and my NVidia graphics drivers, that maybe there was some lingering display driver that didn't uninstall properly. But all my other programs (and I'm a 3d animator so I have a lot that report the status of the display adapter) pick up my NVidia K5200 and correctly identify it and it's drivers.

This is definitely a problem with Illustrator and something Adobe is going to have to fix.

[marwanj]

Hi NVision4D-Rob I think you might be on to something there

My other intel based gfx adapter is an 'on-board' one and was automatically disabled when the Nvidia card was installed HOWEVER - could it be that Adobe is checking the installed 'driver version' of the old card and is throwing this error because the old graphics driver is out of date!!!

I think this is a likely cause for possibly for all of the above users if they have onboard cards but have upgraded to dedicated adapter.

As a side note this machine here lists a virtual graphics adapter belonging to 'logmein rescue' however this driver is also up to date

I guess the only way to know is remove the adapter - reboot - upgrade the driver for the on-board graphics we don't even use - shutdown reinstall card and then start her up to see if warning is still present ?

This system is one I look after so I would have to make a special trip in there for this!

[Beauteous_code1587]

Disable the 'logmein rescue' virtual driver and reboot. See if Illustrator is now OK.

[Jonathan Westcott]

Is anyone at Adobe even bothering to look at this?

HELLO???

[Content Team]

Same problem here, Dell Laptop with HD 4000 graphics card, with up to date drivers. No other graphics cards installed? What are Adobe playing at?

[mothang36]

Same issue here... downloaded a few installers ... still no fix. I have to run the GPU for this project! Very annoyed...System says drivers are up-to-date

[PJOHRI]

Hi All,

Do share your System Info (Ai Help->System Info)  to "ShareWithAI@adobe.com" .We will look into your system info and will suggest you way to update the latest drivers.

For intel based systems,driver should be of Sep2015 to use GPU perfoemance.

Thanks,

Pragati

Illustrator Team

[Digital Risk]

PJOHRI wrote:

Hi All,

Do share your System Info (Ai Help->System Info)  to "ShareWithAI@adobe.com" .We will look into your system info and will suggest you way to update the latest drivers.

For intel based systems,driver should be of Sep2015 to use GPU perfoemance.

Thanks,

Pragati

Illustrator Team

Sent!

[idkoos]

I'm having the same problem

[jaerensrev]

I have updated to the latest Intel graphics driver dated 5/26/2015, as provided directly from the Intel site, and Illustrator will not allow me to enable GPU Performance. I have Windows 7 - 64 bit with Intel HD Graphics 3000

[DesignGeek]

Its kind of ridiculous that around 50 people on this forum are having the same issue, many stating their cards are up to date, and the only SINGLE response from adobe on the matter is "We will look into your system info and will suggest you way to update the latest drivers.".  That is absolutely horrible customer service and something I would expect to see from a mom and pop store down the road, not a multi-billion dollar enterprise.  We developers that depend on these programs to run day to day operations are horrified by the lack of response and importance you place on these issues that are clearly a bug on your end. 

I have had issues with Photoshop, After Effects, Illustrator, and god knows what else I haven't discovered yet after updating to cc 2015, with no easy way to revert back to cc 2014 (which ran flawlessly).  Maybe hire a 3rd party to start developing your software.  Clearly you guys don't have the time for little people like us.

[chasef2015]

Also having this issue. Running Windows 10 with latest version of Illustrator. Updated both GPU drivers (Intel HD Graphics 4600 and NVIDIA GeForce GTX 960M, 2GB) to no avail. When I run Illustrator with NVIDIA, everything is fine. The part that really has me baffled is that even after I went in to the NVIDIA settings and set that GPU as the default, Illustrator still runs with my Intel GPU unless I go in and manually open the program with NVIDIA.

Does anyone have any recommendations to fix this? If I disable the Intel GPU, would that have any negative effects on the functioning of my computer?

[Larry G. Schneider]

The long answer is no. It's best to not have conflicts with the graphic cards. Since it works with the NVIDIA, go ahead and disable the Intel card.

[BGorbett]

This is clearly a bug in Illustrator. Disabling a graphics adapter is not a solution as it disables the Optimus on laptops (which will dramatically reduce battery life). I have a Intel HD 4400 with no other graphics adapter and it still reports my GPU is not up-to-date. The drivers are WHQL certified from November.

Also, most people will not be able to update their drivers from the link inside Illustrator (More info...) because the system will not allow the install to complete saying that the system does not meet the requirements for the driver because the Microsoft or OEM driver report to the installation that it is not compatible.

The point of this is that this is a bug in Illustrator. Photoshop reads the GPU fine and uses it. Illustrator should use the same code to verify the adapter. Having people modify their system to support a bug is not a good solution.

[Future Fossil]

I totally concur. PS works perfectly, Illustrator does not. Obviously an issue with Illustrator. Why can't Illustrator and Photoshop use similar card verification? Should be uniform across CC.